Case Studies Glassdoor Content Summarization and Moderation

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	Glassdoor Content Summarization and Moderation

Glassdoor Content Summarization and Moderation

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Quality Assurance
Use Cases	Fraud Detection
Services	System Integration Training
Challenge	Glassdoor, with its extensive database of over 8 million company reviews, salary reports, interview reviews, and questions, faced the challenge of maintaining the quality and reliability of its content. With a growing community of over 30 million users, ensuring that the information provided is accurate, relevant, and free from fraudulent activity became a significant concern. The platform needed a robust solution to handle content summarization, moderation, and verification tasks efficiently. Additionally, the need to filter out bogus information and augment data to enhance user experience was paramount. Glassdoor required a dedicated team capable of performing these tasks while also developing new training materials to improve the overall process. Read More
About Customer	Glassdoor is a leading platform that provides company reviews, salary reports, interview reviews, and questions, as well as benefits reviews. With a growing database of over 8 million entries, Glassdoor is committed to delivering high-quality content to its community of over 30 million users. The platform serves as a valuable resource for job seekers and employees, offering insights into company cultures, compensation, and interview experiences. To maintain the integrity and reliability of its content, Glassdoor collaborates with Samasource, a company that specializes in providing dedicated teams for content summarization, moderation, and data verification. This partnership ensures that Glassdoor continues to offer accurate and trustworthy information to its users. Read More
Solution	To address the challenges faced by Glassdoor, Samasource provided a dedicated team of 30 agents who specialize in content summarization and moderation. These agents were trained to use HTML, XML, and xPath languages, as well as developer console tools, to perform various tasks. The tasks included content formatting, monitoring fraudulent activity, filtering bogus information, and data verification and augmentation. Project Managers from Samasource provided training instructions, designed task workflows, and monitored production to ensure efficiency and accuracy. Additionally, Samasource supported Glassdoor in developing new training materials for their Content and Community Assurance (CCA) teams. These materials were based on insights gathered from Samasource agents and productivity data, further enhancing the overall process and ensuring continuous improvement. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Fraud Detection

Services

System Integration

Training

Challenge

Glassdoor, with its extensive database of over 8 million company reviews, salary reports, interview reviews, and questions, faced the challenge of maintaining the quality and reliability of its content. With a growing community of over 30 million users, ensuring that the information provided is accurate, relevant, and free from fraudulent activity became a significant concern. The platform needed a robust solution to handle content summarization, moderation, and verification tasks efficiently. Additionally, the need to filter out bogus information and augment data to enhance user experience was paramount. Glassdoor required a dedicated team capable of performing these tasks while also developing new training materials to improve the overall process.

About Customer

Glassdoor is a leading platform that provides company reviews, salary reports, interview reviews, and questions, as well as benefits reviews. With a growing database of over 8 million entries, Glassdoor is committed to delivering high-quality content to its community of over 30 million users. The platform serves as a valuable resource for job seekers and employees, offering insights into company cultures, compensation, and interview experiences. To maintain the integrity and reliability of its content, Glassdoor collaborates with Samasource, a company that specializes in providing dedicated teams for content summarization, moderation, and data verification. This partnership ensures that Glassdoor continues to offer accurate and trustworthy information to its users.

Solution

To address the challenges faced by Glassdoor, Samasource provided a dedicated team of 30 agents who specialize in content summarization and moderation. These agents were trained to use HTML, XML, and xPath languages, as well as developer console tools, to perform various tasks. The tasks included content formatting, monitoring fraudulent activity, filtering bogus information, and data verification and augmentation. Project Managers from Samasource provided training instructions, designed task workflows, and monitored production to ensure efficiency and accuracy. Additionally, Samasource supported Glassdoor in developing new training materials for their Content and Community Assurance (CCA) teams. These materials were based on insights gathered from Samasource agents and productivity data, further enhancing the overall process and ensuring continuous improvement.

Impact #1	The dedicated team of 30 agents performed content summarization and moderation tasks, ensuring the accuracy and reliability of the information on Glassdoor.
Impact #2	Agents were trained in HTML, XML, and xPath languages, as well as developer console tools, to efficiently handle content formatting and data verification.
Impact #3	Project Managers provided comprehensive training instructions, designed task workflows, and monitored production to maintain high standards of quality.

Impact #1

The dedicated team of 30 agents performed content summarization and moderation tasks, ensuring the accuracy and reliability of the information on Glassdoor.

Impact #2

Agents were trained in HTML, XML, and xPath languages, as well as developer console tools, to efficiently handle content formatting and data verification.

Impact #3

Project Managers provided comprehensive training instructions, designed task workflows, and monitored production to maintain high standards of quality.

Benefit #1	Glassdoor's community grew to over 30 million users.
Benefit #2	The database expanded to over 8 million company reviews, salary reports, interview reviews, and questions.

Benefit #1

Glassdoor's community grew to over 30 million users.

Benefit #2

The database expanded to over 8 million company reviews, salary reports, interview reviews, and questions.

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Overview

Glassdoor Content Summarization and Moderation

Operational Impact

Quantitative Benefit