PubNub Case Studies Gett's Transformation of Business Ground Travel with PubNub

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	Gett's Transformation of Business Ground Travel with PubNub PubNub

Gett's Transformation of Business Ground Travel with PubNub

PubNub

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Buildings Transportation
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Driver Performance Monitoring Real-Time Location System (RTLS)
Services	System Integration
Challenge	Gett, a Tel-Aviv based transportation company, was facing challenges in providing real-time updates to its riders and drivers. The company's mission was to provide the best mobility platform for enterprises, offering an end-to-end solution for business travel. However, the periodic updates from their backend server were causing delays of 5-10 seconds before riders received updates on their driver's status or payment completion. This delay was negatively impacting both riders and drivers, leading to cancellations and rebooking, which translated into lost money. Gett needed a solution that could provide instantaneous updates without any delays, loss of information, or security lapses. Read More
About Customer	Gett is a transportation company based in Tel-Aviv, dedicated to simplifying business ground travel. The company aims to provide the best mobility platform for enterprises, offering an end-to-end solution for managing business travel. Gett offers dedicated apps for riders and drivers, as well as a web-based portal for company admins and employees to manage their travel plans. The company allows its customers to easily book and manage rides with any of Gett’s transportation partners, or with their own preferred service. For drivers, Gett offers a unified workspace to receive requests from its multiple integrated services. Read More
Solution	Gett found its solution in PubNub, a real-time communication platform. By integrating PubNub, Gett was able to replace its original syncing logic, reducing the lag between updates from 10-15 seconds to just a few milliseconds. This allowed Gett to handle time-sensitive tasks like notifying riders about their ride status, verifying credit card charges, and accurately displaying final receipts instantly. PubNub also proved beneficial for Gett's driver-side services, enabling real-time updates for drivers about available ride requests. This increased speed and visibility gave drivers the autonomy and broad choice of routes necessary for consistent, rewarding work. Furthermore, PubNub's reliability and speed helped Gett win the confidence of their enterprise customers, ensuring them of a seamless and reliable travel experience. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Buildings

Transportation

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Driver Performance Monitoring

Real-Time Location System (RTLS)

Services

System Integration

Challenge

Gett, a Tel-Aviv based transportation company, was facing challenges in providing real-time updates to its riders and drivers. The company's mission was to provide the best mobility platform for enterprises, offering an end-to-end solution for business travel. However, the periodic updates from their backend server were causing delays of 5-10 seconds before riders received updates on their driver's status or payment completion. This delay was negatively impacting both riders and drivers, leading to cancellations and rebooking, which translated into lost money. Gett needed a solution that could provide instantaneous updates without any delays, loss of information, or security lapses.

About Customer

Gett is a transportation company based in Tel-Aviv, dedicated to simplifying business ground travel. The company aims to provide the best mobility platform for enterprises, offering an end-to-end solution for managing business travel. Gett offers dedicated apps for riders and drivers, as well as a web-based portal for company admins and employees to manage their travel plans. The company allows its customers to easily book and manage rides with any of Gett’s transportation partners, or with their own preferred service. For drivers, Gett offers a unified workspace to receive requests from its multiple integrated services.

Solution

Gett found its solution in PubNub, a real-time communication platform. By integrating PubNub, Gett was able to replace its original syncing logic, reducing the lag between updates from 10-15 seconds to just a few milliseconds. This allowed Gett to handle time-sensitive tasks like notifying riders about their ride status, verifying credit card charges, and accurately displaying final receipts instantly. PubNub also proved beneficial for Gett's driver-side services, enabling real-time updates for drivers about available ride requests. This increased speed and visibility gave drivers the autonomy and broad choice of routes necessary for consistent, rewarding work. Furthermore, PubNub's reliability and speed helped Gett win the confidence of their enterprise customers, ensuring them of a seamless and reliable travel experience.

Impact #1	The integration of PubNub into Gett's platform has resulted in a seamless, responsive, and trustworthy business travel experience that exceeds the expectations of their enterprise customers. The real-time updates powered by PubNub have played a major role in securing Gett as the chosen long-term partner for critical business travel for many enterprises. The reliability and speed of PubNub have instilled confidence in Gett's customers, ensuring them of a seamless and reliable travel experience. For Gett's developers, PubNub has been a reliable tool that works well without requiring maintenance as the codebase evolves. This has allowed them to focus on developing the features and functionality that make their app unique and useful for their customers. Furthermore, PubNub's scalability has supported Gett's rapid growth, allowing them to handle an increasing number of rides without worrying about the scale of their communications.

Impact #1

The integration of PubNub into Gett's platform has resulted in a seamless, responsive, and trustworthy business travel experience that exceeds the expectations of their enterprise customers. The real-time updates powered by PubNub have played a major role in securing Gett as the chosen long-term partner for critical business travel for many enterprises. The reliability and speed of PubNub have instilled confidence in Gett's customers, ensuring them of a seamless and reliable travel experience. For Gett's developers, PubNub has been a reliable tool that works well without requiring maintenance as the codebase evolves. This has allowed them to focus on developing the features and functionality that make their app unique and useful for their customers. Furthermore, PubNub's scalability has supported Gett's rapid growth, allowing them to handle an increasing number of rides without worrying about the scale of their communications.

Benefit #1	Reduced lag in updates from 10-15 seconds to a few milliseconds
Benefit #2	Ability to handle millions of rides a month, up from 1,000 rides per month when they started using PubNub
Benefit #3	Decreased development time, allowing the team to focus on building new features

Benefit #1

Reduced lag in updates from 10-15 seconds to a few milliseconds

Benefit #2

Ability to handle millions of rides a month, up from 1,000 rides per month when they started using PubNub

Benefit #3

Decreased development time, allowing the team to focus on building new features

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Overview

Gett's Transformation of Business Ground Travel with PubNub

Operational Impact

Quantitative Benefit