Case Studies GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers

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	GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers

GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	E-Commerce
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Supply Chain Visibility Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	The GEODIS Control Tower team faced significant challenges in managing global small parcel tracking due to the limitations of their existing third-party technology solution. The system lacked agility, struggled with the complexities of global tracking, and required frequent manual updates. This led to service degradation and an unstable, non-scalable product that necessitated constant IT intervention. The company needed a more robust and faster solution to provide highly reactive tracking tools and enable dynamic orchestration of workflows. Additionally, there was an urgent need to improve organizational processes to reduce the complexity of global parcel management, onboard new customers without IT involvement, and minimize manual activities and redundant data entry. Read More
About Customer	GEODIS is a top-ranked global logistics provider with over 40,000 employees in more than 120 countries. The company offers expertise in contract logistics, distribution, freight forwarding, road transport, and supply chain optimization. GEODIS serves a wide range of industries, including high tech, fashion, aerospace, and defense. The company has successfully partnered with leaders in many of the world's largest global e-commerce marketplaces, generating around 5 million cross-border and cross-continental small parcel shipments annually through its e-commerce shipping solution. Read More
Solution	GEODIS chose to implement e2open Logistics Visibility from the e2open Logistics suite to address their tracking challenges. E2open demonstrated the ability to trace shipments from container to pallet down to the small package level, which is critical for international e-commerce. The e2open system could handle tracking across multiple modes and complex shipment flows. The implementation was rapid and successful, with the project kick-off and go-live timelines highly constrained. The team conducted thorough performance and user-acceptance testing during the post-holiday freeze window and launched the system in early January. E2open's implementation services team reviewed and streamlined GEODIS' existing processes, making the transition simple and effective. The advanced logistics capabilities of e2open enabled GEODIS to deliver on promises made to its largest customers, providing competitive advantages essential for continued growth. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

E-Commerce

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Supply Chain Visibility

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

The GEODIS Control Tower team faced significant challenges in managing global small parcel tracking due to the limitations of their existing third-party technology solution. The system lacked agility, struggled with the complexities of global tracking, and required frequent manual updates. This led to service degradation and an unstable, non-scalable product that necessitated constant IT intervention. The company needed a more robust and faster solution to provide highly reactive tracking tools and enable dynamic orchestration of workflows. Additionally, there was an urgent need to improve organizational processes to reduce the complexity of global parcel management, onboard new customers without IT involvement, and minimize manual activities and redundant data entry.

About Customer

GEODIS is a top-ranked global logistics provider with over 40,000 employees in more than 120 countries. The company offers expertise in contract logistics, distribution, freight forwarding, road transport, and supply chain optimization. GEODIS serves a wide range of industries, including high tech, fashion, aerospace, and defense. The company has successfully partnered with leaders in many of the world's largest global e-commerce marketplaces, generating around 5 million cross-border and cross-continental small parcel shipments annually through its e-commerce shipping solution.

Solution

GEODIS chose to implement e2open Logistics Visibility from the e2open Logistics suite to address their tracking challenges. E2open demonstrated the ability to trace shipments from container to pallet down to the small package level, which is critical for international e-commerce. The e2open system could handle tracking across multiple modes and complex shipment flows. The implementation was rapid and successful, with the project kick-off and go-live timelines highly constrained. The team conducted thorough performance and user-acceptance testing during the post-holiday freeze window and launched the system in early January. E2open's implementation services team reviewed and streamlined GEODIS' existing processes, making the transition simple and effective. The advanced logistics capabilities of e2open enabled GEODIS to deliver on promises made to its largest customers, providing competitive advantages essential for continued growth.

Impact #1	GEODIS can now leverage Logistics Visibility to orchestrate, drive, and track all parcel shipments from warehouse pickup to the last-mile carrier and final delivery to the consumer.
Impact #2	The stability and scalability of e2open's platform provide tremendous value, satisfying all stakeholders, including business teams, internal IT, and customers.
Impact #3	The implementation freed IT resources from the carrier onboarding process and eliminated data and process adjustments, improving end-user satisfaction.

Impact #1

GEODIS can now leverage Logistics Visibility to orchestrate, drive, and track all parcel shipments from warehouse pickup to the last-mile carrier and final delivery to the consumer.

Impact #2

The stability and scalability of e2open's platform provide tremendous value, satisfying all stakeholders, including business teams, internal IT, and customers.

Impact #3

The implementation freed IT resources from the carrier onboarding process and eliminated data and process adjustments, improving end-user satisfaction.

Benefit #1	Improved the ability to move and track approximately 2.5 million existing international parcel shipments per year.
Benefit #2	Handled up to 600,000 parcels in a peak month following initial launch.
Benefit #3	Doubled the company's customary processing volume within 10 months, reaching 5 million parcels annually.

Benefit #1

Improved the ability to move and track approximately 2.5 million existing international parcel shipments per year.

Benefit #2

Handled up to 600,000 parcels in a peak month following initial launch.

Benefit #3

Doubled the company's customary processing volume within 10 months, reaching 5 million parcels annually.

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Overview

GEODIS Improves Parcel Shipping Visibility for Global E-Commerce Customers

Operational Impact

Quantitative Benefit