GPS Insight
Case Studies
Generator Systems Enhances Efficiency and Customer Service with IoT
Overview
Generator Systems Enhances Efficiency and Customer Service with IoTGPS Insight |
Robots - Wheeled Robots Sensors - GPS | |
Finance & Insurance Telecommunications | |
Maintenance Sales & Marketing | |
Inventory Management Leasing Finance Automation | |
System Integration | |
Operational Impact
The implementation of FieldAware has led to significant improvements in Generator Systems' operations. The software has streamlined operations, making schedule adjustments quicker and providing technicians with all the necessary information to complete a job instantly. The seamless integration between FieldAware and NetSuite has ensured accurate transfer of work order data to finance, enabling faster processing of invoices. Customer service has also improved, with complete customer history available for schedulers and technicians to make proactive recommendations for preventative maintenance. This has allowed the company to take a more proactive role in maximizing their customer’s overall equipment effectiveness. In the future, the company plans to build out reports for labor utilization, technician costs, and revenue per hour, which is expected to further reduce the time it takes to generate reports. | |
Quantitative Benefit
17% increase in schedulable hours. | |
2X transactions processed by Finance. | |
Decreased time to close out each work order from 45 minutes to 5 minutes. | |