Case Studies Generali Slovenia Ultimus Case Study

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	Generali Slovenia Ultimus Case Study

Generali Slovenia Ultimus Case Study

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	System Integration
Challenge	Generali Slovenia faced the challenge of integrating multiple backend systems and streamlining various insurance processes. The company needed a solution to connect people, data, and systems into a cohesive digital workflow. This integration was crucial for handling a high volume of business events daily, including new insurance policies, policy change requests, cancellations, and other administrative tasks. The goal was to improve productivity, ensure compliance with laws and internal regulations, and provide reliable data for better business decisions. Read More
About Customer	Generali is a global insurance and asset management provider established in 1831, operating in 50 countries with over 72,000 employees serving 65.9 million customers. The Slovenian branch of Generali became the second-largest insurance provider in Slovenia after merging with Adriatic Slovenica three years ago. Generali Slovenia has been using the Ultimus BPM platform since 2008 to streamline and digitalize its business processes, connecting people, data, and systems across the organization and its contractor insurance agencies. Read More
Solution	Generali Slovenia implemented the Ultimus BPM platform to integrate 11 different backend LOB applications and systems, including core back-end systems, document generation and archiving systems, life insurance calculation systems, and more. Ultimus acts as a middle layer between existing systems and users, ensuring data correctness, providing a single data entry point, and facilitating data transfer between systems. This integration allows Generali Slovenia to process 1.2 million business cases annually, performing an average of 12 million process tasks per year. The platform is used by 3,700 internal and external users daily, handling various insurance-related tasks such as new policy creation, policy changes, cancellations, and more. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

System Integration

Challenge

Generali Slovenia faced the challenge of integrating multiple backend systems and streamlining various insurance processes. The company needed a solution to connect people, data, and systems into a cohesive digital workflow. This integration was crucial for handling a high volume of business events daily, including new insurance policies, policy change requests, cancellations, and other administrative tasks. The goal was to improve productivity, ensure compliance with laws and internal regulations, and provide reliable data for better business decisions.

About Customer

Generali is a global insurance and asset management provider established in 1831, operating in 50 countries with over 72,000 employees serving 65.9 million customers. The Slovenian branch of Generali became the second-largest insurance provider in Slovenia after merging with Adriatic Slovenica three years ago. Generali Slovenia has been using the Ultimus BPM platform since 2008 to streamline and digitalize its business processes, connecting people, data, and systems across the organization and its contractor insurance agencies.

Solution

Generali Slovenia implemented the Ultimus BPM platform to integrate 11 different backend LOB applications and systems, including core back-end systems, document generation and archiving systems, life insurance calculation systems, and more. Ultimus acts as a middle layer between existing systems and users, ensuring data correctness, providing a single data entry point, and facilitating data transfer between systems. This integration allows Generali Slovenia to process 1.2 million business cases annually, performing an average of 12 million process tasks per year. The platform is used by 3,700 internal and external users daily, handling various insurance-related tasks such as new policy creation, policy changes, cancellations, and more.

Impact #1	Higher productivity of employees due to streamlined processes.
Impact #2	Increased transparency of individual business cases, allowing for better tracking and management.
Impact #3	Lower operational costs and reduced operational risk through efficient process management.

Impact #1

Higher productivity of employees due to streamlined processes.

Impact #2

Increased transparency of individual business cases, allowing for better tracking and management.

Impact #3

Lower operational costs and reduced operational risk through efficient process management.

Benefit #1	Processing 1.2 million business cases annually.
Benefit #2	Performing 12 million process tasks per year on average.
Benefit #3	Used by 3,700 internal and external users daily.

Benefit #1

Processing 1.2 million business cases annually.

Benefit #2

Performing 12 million process tasks per year on average.

Benefit #3

Used by 3,700 internal and external users daily.

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Overview

Generali Slovenia Ultimus Case Study

Operational Impact

Quantitative Benefit