DocuWare Case Studies GE Capital Bank Saves Costs with DocuWare

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	GE Capital Bank Saves Costs with DocuWare DocuWare

GE Capital Bank Saves Costs with DocuWare

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Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Remote Asset Management
Services	System Integration
Challenge	GE Capital Bank, one of the premier financial institutions in Poland, was facing challenges with its paper-based document management system. With a consumer loan portfolio exceeding $1 billion, the bank had several hundred users accessing loan documents. However, the paper-based system meant that the same document could not be used by more than one person at a time. The retrieval process was time-consuming, with documents demanded from the archives taking a day to be available. This was particularly problematic for the Customer Service and the Vindication Department, who needed to process loan requests and other loan-related matters quickly. Read More
About Customer	GE Capital Bank is based in Gdansk, Poland and is one of the country's premier financial institutions. The bank's focus is on customer finance with automobile loans, sales finance, cash loans, and credit cards accounting for the majority of its portfolio. With a consumer loan portfolio that exceeds $1 billion, GE Capital Bank is rated sixth among Polish retail banks. The bank has several hundred users who need access to loan documents, making efficient document management crucial for its operations. Read More
Solution	In 2003, GE Capital Bank decided to implement an integrated document management system and opted for the DocuWare solution. This met all the bank's requirements, including integration with the Document Collection bank system by the IT provider, a solution running in their Windows environment, and data storage on a disk array. All scanned document images are now stored on the DocuWare server. By storing the documents as images on a computer, the loan files and other important records are now available to all employees simultaneously, at any time of day or night. This has particularly benefited the Customer Service and the Vindication Department, who are now able to process loan requests and other loan-related matters much faster than ever before. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Remote Asset Management

Services

System Integration

Challenge

GE Capital Bank, one of the premier financial institutions in Poland, was facing challenges with its paper-based document management system. With a consumer loan portfolio exceeding $1 billion, the bank had several hundred users accessing loan documents. However, the paper-based system meant that the same document could not be used by more than one person at a time. The retrieval process was time-consuming, with documents demanded from the archives taking a day to be available. This was particularly problematic for the Customer Service and the Vindication Department, who needed to process loan requests and other loan-related matters quickly.

About Customer

GE Capital Bank is based in Gdansk, Poland and is one of the country's premier financial institutions. The bank's focus is on customer finance with automobile loans, sales finance, cash loans, and credit cards accounting for the majority of its portfolio. With a consumer loan portfolio that exceeds $1 billion, GE Capital Bank is rated sixth among Polish retail banks. The bank has several hundred users who need access to loan documents, making efficient document management crucial for its operations.

Solution

In 2003, GE Capital Bank decided to implement an integrated document management system and opted for the DocuWare solution. This met all the bank's requirements, including integration with the Document Collection bank system by the IT provider, a solution running in their Windows environment, and data storage on a disk array. All scanned document images are now stored on the DocuWare server. By storing the documents as images on a computer, the loan files and other important records are now available to all employees simultaneously, at any time of day or night. This has particularly benefited the Customer Service and the Vindication Department, who are now able to process loan requests and other loan-related matters much faster than ever before.

Impact #1	The implementation of DocuWare has brought a new level of efficiency and productivity to all five operating departments of GE Capital Bank.
Impact #2	The call center agents have been able to improve their customer service as access time to requested information has shortened.
Impact #3	All call center agents have quick access to the customer files.

Impact #1

The implementation of DocuWare has brought a new level of efficiency and productivity to all five operating departments of GE Capital Bank.

Impact #2

The call center agents have been able to improve their customer service as access time to requested information has shortened.

Impact #3

All call center agents have quick access to the customer files.

Benefit #1	Search time has been reduced from 24 hours to just a few seconds.

Benefit #1

Search time has been reduced from 24 hours to just a few seconds.

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Overview

GE Capital Bank Saves Costs with DocuWare

Operational Impact

Quantitative Benefit