LogicMonitor Case Studies GCISD Accelerates Digital Transformation with LogicMonitor

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	GCISD Accelerates Digital Transformation with LogicMonitor LogicMonitor

GCISD Accelerates Digital Transformation with LogicMonitor

LogicMonitor

Technology Category	Analytics & Modeling - Predictive Analytics Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Education
Use Cases	Predictive Maintenance
Services	System Integration
Challenge	GCISD, a technology-forward district in Grapevine, Texas, with around 14,000 students and 1,800 staff, faced the challenge of managing an average of 40,000 devices online at any given time. The district had a 1:1 device policy and a BYOD policy, which led to the need for a secure observability platform that could provide best-in-class network monitoring, support all the technology systems they used every day, and offer robust alerting and forecasting systems to solve problems before they impacted teachers and students. Prior to using LogicMonitor, the district used several tools for monitoring networks and pulling logs, which was time-consuming and inefficient. Read More
About Customer	Grapevine-Colleyville Independent School District (GCISD) is an education institution located in Grapevine, Texas. The district is composed of around 14,000 students and 1,800 staff. Even before the COVID-19 pandemic, GCISD was a technology-forward district, with a 1:1 device policy that provided students with iPads, Chromebooks, or Windows devices. This program, along with a BYOD (bring your own device) policy, means that an average of 40,000 devices are online in the district at any given time. The district is committed to ensuring seamless technology-powered learning for all students and has a relatively small staff to support the entire district. Read More
Solution	GCISD partnered with LogicMonitor to implement a unified observability platform that would allow them to monitor every aspect of their infrastructure in one place. The LogicMonitor platform met all of GCISD's security requirements and allowed them to monitor devices without having to provide authorization information. The platform's automatic discovery feature saved the technology team time and gave them more flexibility to instantly see what they needed. Using historical data and AI predictions, they were able to anticipate future problems like storage capacity needs. The integration of intelligent alerts from LogicMonitor with the help desk software allowed for automatic generation and closure of tickets when problems occurred and were resolved. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Education

Use Cases

Predictive Maintenance

Services

System Integration

Challenge

GCISD, a technology-forward district in Grapevine, Texas, with around 14,000 students and 1,800 staff, faced the challenge of managing an average of 40,000 devices online at any given time. The district had a 1:1 device policy and a BYOD policy, which led to the need for a secure observability platform that could provide best-in-class network monitoring, support all the technology systems they used every day, and offer robust alerting and forecasting systems to solve problems before they impacted teachers and students. Prior to using LogicMonitor, the district used several tools for monitoring networks and pulling logs, which was time-consuming and inefficient.

About Customer

Grapevine-Colleyville Independent School District (GCISD) is an education institution located in Grapevine, Texas. The district is composed of around 14,000 students and 1,800 staff. Even before the COVID-19 pandemic, GCISD was a technology-forward district, with a 1:1 device policy that provided students with iPads, Chromebooks, or Windows devices. This program, along with a BYOD (bring your own device) policy, means that an average of 40,000 devices are online in the district at any given time. The district is committed to ensuring seamless technology-powered learning for all students and has a relatively small staff to support the entire district.

Solution

GCISD partnered with LogicMonitor to implement a unified observability platform that would allow them to monitor every aspect of their infrastructure in one place. The LogicMonitor platform met all of GCISD's security requirements and allowed them to monitor devices without having to provide authorization information. The platform's automatic discovery feature saved the technology team time and gave them more flexibility to instantly see what they needed. Using historical data and AI predictions, they were able to anticipate future problems like storage capacity needs. The integration of intelligent alerts from LogicMonitor with the help desk software allowed for automatic generation and closure of tickets when problems occurred and were resolved.

Impact #1	The LogicMonitor platform provided GCISD with a unified observability platform that allowed them to monitor their entire infrastructure in one place.
Impact #2	The platform's automatic discovery feature saved the technology team time and gave them more flexibility to instantly see what they needed.
Impact #3	Using historical data and AI predictions, they were able to anticipate future problems like storage capacity needs.

Impact #1

The LogicMonitor platform provided GCISD with a unified observability platform that allowed them to monitor their entire infrastructure in one place.

Impact #2

The platform's automatic discovery feature saved the technology team time and gave them more flexibility to instantly see what they needed.

Impact #3

Using historical data and AI predictions, they were able to anticipate future problems like storage capacity needs.

Benefit #1	Reduced MTTR (Mean Time To Resolution)
Benefit #2	Increased uptime from 97% to 99.8%
Benefit #3	Overall reduction of help desk tickets

Benefit #1

Reduced MTTR (Mean Time To Resolution)

Benefit #2

Increased uptime from 97% to 99.8%

Benefit #3

Overall reduction of help desk tickets

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Overview

GCISD Accelerates Digital Transformation with LogicMonitor

Operational Impact

Quantitative Benefit