Vonage
Case Studies
Garmin Israel Enhances Customer Experience with Vonage AI
Overview
Garmin Israel Enhances Customer Experience with Vonage AIVonage |
Infrastructure as a Service (IaaS) - Virtual Private Cloud Wearables - Virtual Reality Glasses, Headsets & Controllers | |
Healthcare & Hospitals | |
Speech Recognition Time Sensitive Networking | |
Operational Impact
The deployment of Vonage AI has significantly improved Ronlight's customer service operations. The company is now able to support a huge number of calls coming in at the same time, 24/7, with no waiting time for customers. This has resulted in quick resolutions to customer issues and positive feedback from customers. The transition to Vonage AI also allowed Ronlight to easily manage their operations from home during the COVID-19 pandemic. The company has praised the high level of support received from Vonage, stating that Vonage support is extremely flexible and responsive, enabling them to easily adjust to ongoing changes in their dynamic business. | |
Quantitative Benefit
Ronlight was able to implement automations to answer around 60% of caller inquiries within the first 3-5 months of deploying Vonage AI. | |
On average, Ron successfully answers more than 70% of the calls without any human assistance. | |
The average duration of calls was reduced from around 3 minutes to less than 1:30 minutes without any waiting time. | |