NETSCOUT
Case Studies
Full-Service Technical Consulting Firm Netcontroll Optimizes Its Service Delivery with Technology Partner NETSCOUT
Overview
Full-Service Technical Consulting Firm Netcontroll Optimizes Its Service Delivery with Technology Partner NETSCOUTNETSCOUT |
Analytics & Modeling - Data Mining Analytics & Modeling - Real Time Analytics | |
Professional Service Telecommunications | |
Business Operation Quality Assurance | |
Remote Asset Management Service Parts Management | |
System Integration Training | |
Operational Impact
Netcontroll and its clients have improved user experience by achieving extraordinary service quality. | |
The NETSCOUT nGeniusONE platform provides timely end-to-end, root-cause analytics. | |
The company has improved workflows and reduced time spent in the war room troubleshooting incidents and service disruptions. | |
Quantitative Benefit
Trimmed capital expenditures (CAPEX) by 75 percent or more | |
Reduced problem identification, service disruptions and time invested in troubleshooting by 75-100 percent while diminishing MTTK by 50-74 percent | |
Dropped time spent in the war room resolving incidents from 75 percent and more | |