Intelepeer Case Studies Full-Service Mortgage Banking Firm Enhances Reliability and Security While Saving Money with IntelePeer

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	Full-Service Mortgage Banking Firm Enhances Reliability and Security While Saving Money with IntelePeer Intelepeer

Full-Service Mortgage Banking Firm Enhances Reliability and Security While Saving Money with IntelePeer

Intelepeer

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker funding thousands of individual home loan mortgages annually. The company has nine branch offices and over 100 staff members in various cities throughout Southern California, and also does business in Arizona, Colorado, Nevada, Oregon, and Washington. To support its geographically dispersed team, FNHF launched an enterprise cloud network to provide secure access for processing loan applications. However, the company's first SIP trunk provider had several limitations that negatively impacted the reliability and quality of service the company expected and required. As a result, FNHF needed to find a new communications partner with a proven track record of providing secure, reliable SIP trunking services. Read More
About Customer	First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker that funds thousands of individual home loan mortgages annually. The company is headquartered in San Diego and has nine branch offices with over 100 staff members in various cities throughout Southern California. FNHF also operates in Arizona, Colorado, Nevada, Oregon, and Washington. The company had launched an enterprise cloud network to provide secure access for processing loan applications. However, they faced challenges with their first SIP trunk provider, which had several limitations that negatively impacted the reliability and quality of service they expected and required. Read More
Solution	First Nations created a wish list of five must-have characteristics for a new SIP trunking provider: redundancies with front end peer points and back end SIP trunks, ability to function on basic Internet services (non-mpls circuits), high level of reliability, high quality voice and fax services with compression, and cost effectiveness. After analyzing proposals from traditional telcos and other SIP trunking providers, they discovered IntelePeer’s “SIP Trunking 101” white paper and found that IntelePeer’s philosophy on Unified Communications and its technical capabilities aligned with their wish list. First Nations selected IntelePeer’s CoreCloud™ SIP Trunking services with a redundant trunk for added reliability. IntelePeer’s team worked quickly to seamlessly port FNHF’s numbers and unravel any issues with the various telcos involved, keeping things on schedule and the transition smooth. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker funding thousands of individual home loan mortgages annually. The company has nine branch offices and over 100 staff members in various cities throughout Southern California, and also does business in Arizona, Colorado, Nevada, Oregon, and Washington. To support its geographically dispersed team, FNHF launched an enterprise cloud network to provide secure access for processing loan applications. However, the company's first SIP trunk provider had several limitations that negatively impacted the reliability and quality of service the company expected and required. As a result, FNHF needed to find a new communications partner with a proven track record of providing secure, reliable SIP trunking services.

About Customer

First Nations Home Finance Corporation (FNHF) is a full-service mortgage banker that funds thousands of individual home loan mortgages annually. The company is headquartered in San Diego and has nine branch offices with over 100 staff members in various cities throughout Southern California. FNHF also operates in Arizona, Colorado, Nevada, Oregon, and Washington. The company had launched an enterprise cloud network to provide secure access for processing loan applications. However, they faced challenges with their first SIP trunk provider, which had several limitations that negatively impacted the reliability and quality of service they expected and required.

Solution

First Nations created a wish list of five must-have characteristics for a new SIP trunking provider: redundancies with front end peer points and back end SIP trunks, ability to function on basic Internet services (non-mpls circuits), high level of reliability, high quality voice and fax services with compression, and cost effectiveness. After analyzing proposals from traditional telcos and other SIP trunking providers, they discovered IntelePeer’s “SIP Trunking 101” white paper and found that IntelePeer’s philosophy on Unified Communications and its technical capabilities aligned with their wish list. First Nations selected IntelePeer’s CoreCloud™ SIP Trunking services with a redundant trunk for added reliability. IntelePeer’s team worked quickly to seamlessly port FNHF’s numbers and unravel any issues with the various telcos involved, keeping things on schedule and the transition smooth.

Impact #1	First Nations continues to improve its internal end point users’ VOIP experience with dual VPN bonding connectivity and VOIP monitoring, reporting no down time.
Impact #2	If any redundant service has been triggered, it has been seamless to FNHF.
Impact #3	IntelePeer’s team worked quickly to seamlessly port FNHF’s numbers and unravel any issues with the various telcos involved, keeping things on schedule and the transition smooth.

Impact #1

First Nations continues to improve its internal end point users’ VOIP experience with dual VPN bonding connectivity and VOIP monitoring, reporting no down time.

Impact #2

If any redundant service has been triggered, it has been seamless to FNHF.

Impact #3

IntelePeer’s team worked quickly to seamlessly port FNHF’s numbers and unravel any issues with the various telcos involved, keeping things on schedule and the transition smooth.

Benefit #1	50% savings in monthly telecom costs

Benefit #1

50% savings in monthly telecom costs

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Overview

Full-Service Mortgage Banking Firm Enhances Reliability and Security While Saving Money with IntelePeer

Operational Impact

Quantitative Benefit