Intelepeer
Case Studies
Full-Service Customer Engagement Center Achieves Cost Savings by Transitioning from Cumbersome Legacy Equipment to Atmosphere®
Overview
Full-Service Customer Engagement Center Achieves Cost Savings by Transitioning from Cumbersome Legacy Equipment to Atmosphere®Intelepeer |
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms | |
Telecommunications | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
Argo is better able to handle multiple medium interactions with consumers through integrated email, chat, social media, and live agents. | |
The Atmosphere® team has helped keep Argo cost-efficient as they have continued to grow and provide new communication platforms to their clients. | |
Atmosphere® delivers contact center efficiency and management through industry-leading solutions, including interactive voice response (IVR), cloud routing, virtual automated call distributor (VACD) and predictive dialing services. | |
Quantitative Benefit
Overall annual savings of $250,000+ | |
Atmosphere® helped Argo go live with 100 new employees - fully uptrained - in just four weeks. | |