Fujitsu delivers exceptional user experiences with Dynatrace

Fujitsu operates a range of services and solutions to support its customers’ journey to enterprise-wide digitalization. For example, Fujitsu’s FAST portal enables employees and customers to self-serve support requests, and allows developers to move code into production to deliver innovation to its customers. Fujitsu also relies on other key back-end applications such as its automated billing systems to provide its services. It’s essential that all these applications operate seamlessly to ensure great customer experiences. In addition, Fujitsu offers solutions to help its customers improve the performance of their own digital services, such as its Digital Performance Management service. The rapid shift to remote working in 2020 created a surge in VPN access requests from employees and customers logging into Fujitsu’s FAST portal. This resulted in user experience degradations, which Fujitsu was able to quickly understand and resolve with Dynatrace.

Fujitsu is a leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. They use their experience and the power of ICT to shape the future of society with their customers. Fujitsu operates a range of services and solutions to support its customers’ journey to enterprise-wide digitalization. For example, Fujitsu’s FAST portal enables employees and customers to self-serve support requests, and allows developers to move code into production to deliver innovation to its customers. Fujitsu also relies on other key back-end applications such as its automated billing systems to provide its services.