Qlik Case Studies FrontPoint Security Increases Its Appetite for Data with QlikView

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	FrontPoint Security Increases Its Appetite for Data with QlikView Qlik

FrontPoint Security Increases Its Appetite for Data with QlikView

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Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Functions	Sales & Marketing
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services
Challenge	FrontPoint Security, a leading provider of self-installed wireless home security systems in North America, was experiencing rapid growth. This growth trajectory was outpacing the capabilities of its existing Business Intelligence (BI) solution, which was unable to provide employees with the timely insights they required. This resulted in backlogging, inefficient reporting processes, and an inability to make timely decisions. The company needed a solution that could provide insights on how customers were using their systems, customer satisfaction, and the effectiveness of the company’s marketing practices. At a higher level, the management team needed answers from its data that spanned across multiple business systems so that decisions could be made allowing the business to keep up with the high growth environment. Read More
About Customer	FrontPoint Security is a leading provider of self-installed wireless home security systems in North America. Based in McLean, Virginia, the company is one of the fastest-growing alarm companies in the region. FrontPoint Security prides itself on delivering a wireless alarm system that is safer, smarter, and simpler than traditional security systems. The company's success is driven by customer satisfaction, and its relentless customer-focus has earned it a reputation as one of the highest-rated security companies in the industry. As a result of its customer-focused approach, FrontPoint's growth trajectory has been strong, outpacing the capabilities of its existing Business Intelligence (BI) solution. Read More
Solution	FrontPoint Security turned to Ubora BI, LLC, a provider of BI solutions, who delivered QlikView’s Business Discovery platform. This solution bridges the gap between traditional BI solutions and standalone office productivity applications, empowering users to forge new paths and make new discoveries. FrontPoint initially deployed QlikView and released its first production application in less than four weeks. The initial release provided immediate value with insight into key performance areas including customer satisfaction, sales, marketing, and call center operations. Once the solution was deployed, all teams began to realize the benefits. FrontPoint’s management team can now monitor key performance indicators such as customer satisfaction, staffing and capacity metrics, and key financial indicators, and is equipped with the actionable insight required to make changes quickly and efficiently. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Functions

Sales & Marketing

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

Challenge

FrontPoint Security, a leading provider of self-installed wireless home security systems in North America, was experiencing rapid growth. This growth trajectory was outpacing the capabilities of its existing Business Intelligence (BI) solution, which was unable to provide employees with the timely insights they required. This resulted in backlogging, inefficient reporting processes, and an inability to make timely decisions. The company needed a solution that could provide insights on how customers were using their systems, customer satisfaction, and the effectiveness of the company’s marketing practices. At a higher level, the management team needed answers from its data that spanned across multiple business systems so that decisions could be made allowing the business to keep up with the high growth environment.

About Customer

FrontPoint Security is a leading provider of self-installed wireless home security systems in North America. Based in McLean, Virginia, the company is one of the fastest-growing alarm companies in the region. FrontPoint Security prides itself on delivering a wireless alarm system that is safer, smarter, and simpler than traditional security systems. The company's success is driven by customer satisfaction, and its relentless customer-focus has earned it a reputation as one of the highest-rated security companies in the industry. As a result of its customer-focused approach, FrontPoint's growth trajectory has been strong, outpacing the capabilities of its existing Business Intelligence (BI) solution.

Solution

FrontPoint Security turned to Ubora BI, LLC, a provider of BI solutions, who delivered QlikView’s Business Discovery platform. This solution bridges the gap between traditional BI solutions and standalone office productivity applications, empowering users to forge new paths and make new discoveries. FrontPoint initially deployed QlikView and released its first production application in less than four weeks. The initial release provided immediate value with insight into key performance areas including customer satisfaction, sales, marketing, and call center operations. Once the solution was deployed, all teams began to realize the benefits. FrontPoint’s management team can now monitor key performance indicators such as customer satisfaction, staffing and capacity metrics, and key financial indicators, and is equipped with the actionable insight required to make changes quickly and efficiently.

Impact #1	Achieved actionable insight into business performance
Impact #2	Enabled company to keep pace with the increasing demand for consumable data
Impact #3	Improved the ease with which people access and understand information

Impact #1

Achieved actionable insight into business performance

Impact #2

Enabled company to keep pace with the increasing demand for consumable data

Impact #3

Improved the ease with which people access and understand information

Benefit #1	Released its first production application in less than four weeks

Benefit #1

Released its first production application in less than four weeks

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Overview

FrontPoint Security Increases Its Appetite for Data with QlikView

Operational Impact

Quantitative Benefit