Case Studies from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM

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	from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM

from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM

Technology Category	Functional Applications - Remote Monitoring & Control Systems Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Use Cases	Predictive Maintenance Remote Asset Management Inventory Management
Services	System Integration Software Design & Engineering Services
Challenge	The environmental firm faced significant challenges with its imaging depots, which were designed to build and distribute computers to users across the company. While the depots provided excellent customer service, they were not sustainable from a business perspective. The process was labor-intensive, costly, and time-consuming, leading to significant backups and inefficiencies. Storage was another major issue, as maintaining a large quantity of equipment at non-warehouse locations was impractical. The firm needed a more efficient and cost-effective solution to streamline the computer delivery process without compromising the quality of service. Read More
About Customer	The customer is an environmental firm based in the United States, employing over 1,000 people. The firm is dedicated to providing high-quality environmental services and has a strong focus on leveraging technology to improve operational efficiency. The company had been using various 1E products for over a decade, including Nomad and NightWatchman, and had been considering 1E Shopping for several years. The firm decided to create imaging depots to service its users for desktop and laptop delivery, aiming to provide fully configured computers with all necessary software and accessories pre-installed. However, the depots proved to be unsustainable due to high costs and inefficiencies. Read More
Solution	The firm implemented a new solution that involved shipping computers directly from the manufacturer to the user and providing a self-service process for users to complete the build of their own computers. This process leveraged 1E Shopping to automate the ordering and approval process, allowing users to request the software they needed with all approvals handled automatically. The task sequence for computer delivery was simplified to include dynamic patch and driver injection, ensuring that any model of computer could be built without issues at the factory. The solution also included a process for automating the backup and restore of user data during computer refresh scenarios, using 1E Nomad and USMT. This end-to-end automated process significantly reduced costs and manual labor while maintaining high-quality service for end users. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Use Cases

Predictive Maintenance

Remote Asset Management

Inventory Management

Services

System Integration

Software Design & Engineering Services

Challenge

The environmental firm faced significant challenges with its imaging depots, which were designed to build and distribute computers to users across the company. While the depots provided excellent customer service, they were not sustainable from a business perspective. The process was labor-intensive, costly, and time-consuming, leading to significant backups and inefficiencies. Storage was another major issue, as maintaining a large quantity of equipment at non-warehouse locations was impractical. The firm needed a more efficient and cost-effective solution to streamline the computer delivery process without compromising the quality of service.

About Customer

The customer is an environmental firm based in the United States, employing over 1,000 people. The firm is dedicated to providing high-quality environmental services and has a strong focus on leveraging technology to improve operational efficiency. The company had been using various 1E products for over a decade, including Nomad and NightWatchman, and had been considering 1E Shopping for several years. The firm decided to create imaging depots to service its users for desktop and laptop delivery, aiming to provide fully configured computers with all necessary software and accessories pre-installed. However, the depots proved to be unsustainable due to high costs and inefficiencies.

Solution

The firm implemented a new solution that involved shipping computers directly from the manufacturer to the user and providing a self-service process for users to complete the build of their own computers. This process leveraged 1E Shopping to automate the ordering and approval process, allowing users to request the software they needed with all approvals handled automatically. The task sequence for computer delivery was simplified to include dynamic patch and driver injection, ensuring that any model of computer could be built without issues at the factory. The solution also included a process for automating the backup and restore of user data during computer refresh scenarios, using 1E Nomad and USMT. This end-to-end automated process significantly reduced costs and manual labor while maintaining high-quality service for end users.

Impact #1	The new process allowed computers to be shipped directly from the manufacturer to the user, eliminating the need for costly and labor-intensive imaging depots.
Impact #2	Users were provided with a self-service process to complete the build of their own computers, ensuring they received fully configured machines with all necessary software and accessories.
Impact #3	The approval process for new software and hardware requests was automated, reducing delays and making it easier for managers and final approvers to approve requests from their mobile devices.

Impact #1

The new process allowed computers to be shipped directly from the manufacturer to the user, eliminating the need for costly and labor-intensive imaging depots.

Impact #2

Users were provided with a self-service process to complete the build of their own computers, ensuring they received fully configured machines with all necessary software and accessories.

Impact #3

The approval process for new software and hardware requests was automated, reducing delays and making it easier for managers and final approvers to approve requests from their mobile devices.

Benefit #1	Eliminated the need for imaging depots, resulting in significant cost savings.
Benefit #2	Reduced approval process time from days or weeks to just hours or a few days.
Benefit #3	Enabled users to receive fully configured computers directly from the manufacturer, reducing delivery time.

Benefit #1

Eliminated the need for imaging depots, resulting in significant cost savings.

Benefit #2

Reduced approval process time from days or weeks to just hours or a few days.

Benefit #3

Enabled users to receive fully configured computers directly from the manufacturer, reducing delivery time.

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Overview

from the Factory to the User: Streamlining Computer Delivery Processes Using 1E Shopping and SCCM

Operational Impact

Quantitative Benefit