Case Studies From OED to MSP: How ImageQuest is Transforming its Business with Continuum

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	From OED to MSP: How ImageQuest is Transforming its Business with Continuum

From OED to MSP: How ImageQuest is Transforming its Business with Continuum

Technology Category	Analytics & Modeling - Predictive Analytics Infrastructure as a Service (IaaS) - Cloud Storage Services Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services System Integration
Challenge	Initially operating as an office equipment dealership, ImageQuest was searching for the right technology partner who could help them integrate managed IT services into their portfolio and open new revenue streams. One of the biggest challenges they faced was finding good talent to support their growing IT client base. They needed a partner who could provide expertise and help them scale rapidly and seamlessly. Read More
About Customer	ImageQuest, based in Nashville, Tennessee, started as an office equipment dealership in 2007. Over the years, the company has evolved significantly and now offers a complete suite of managed IT services. The transition from a 100% office equipment business to a managed IT services provider has been driven by their partnership with Continuum. ImageQuest leverages Continuum’s remote monitoring and management platform, Network Operations Center, and Help Desk to support their IT client base. The company aims to become a 100% managed IT services provider in the near future. Read More
Solution	ImageQuest partnered with Continuum to leverage their remote monitoring and management (RMM) platform, which generates smart, actionable tickets that are fully remediated by Continuum’s certified technical experts. This allows ImageQuest to scale rapidly without the need to hire additional staff. Continuum’s Network Operations Center (NOC) provides 24x7x365 monitoring, troubleshooting, and full problem resolution for ImageQuest’s clients. Additionally, Continuum’s U.S.-based Help Desk offers direct user support for various desktop issues. In March 2015, ImageQuest adopted Continuum’s Continuity247, a fully managed backup and disaster recovery (BDR) platform. This platform is supported by Continuum’s NOC, which ensures backups run 24x7x365 and addresses any issues that arise. Continuity247 uses Continuous Data Protection technology and IBM’s Cloud, SoftLayer Infrastructure, to replicate data across multiple datacenters, ensuring reliability and availability. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Infrastructure as a Service (IaaS) - Cloud Storage Services

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

System Integration

Challenge

Initially operating as an office equipment dealership, ImageQuest was searching for the right technology partner who could help them integrate managed IT services into their portfolio and open new revenue streams. One of the biggest challenges they faced was finding good talent to support their growing IT client base. They needed a partner who could provide expertise and help them scale rapidly and seamlessly.

About Customer

ImageQuest, based in Nashville, Tennessee, started as an office equipment dealership in 2007. Over the years, the company has evolved significantly and now offers a complete suite of managed IT services. The transition from a 100% office equipment business to a managed IT services provider has been driven by their partnership with Continuum. ImageQuest leverages Continuum’s remote monitoring and management platform, Network Operations Center, and Help Desk to support their IT client base. The company aims to become a 100% managed IT services provider in the near future.

Solution

ImageQuest partnered with Continuum to leverage their remote monitoring and management (RMM) platform, which generates smart, actionable tickets that are fully remediated by Continuum’s certified technical experts. This allows ImageQuest to scale rapidly without the need to hire additional staff. Continuum’s Network Operations Center (NOC) provides 24x7x365 monitoring, troubleshooting, and full problem resolution for ImageQuest’s clients. Additionally, Continuum’s U.S.-based Help Desk offers direct user support for various desktop issues. In March 2015, ImageQuest adopted Continuum’s Continuity247, a fully managed backup and disaster recovery (BDR) platform. This platform is supported by Continuum’s NOC, which ensures backups run 24x7x365 and addresses any issues that arise. Continuity247 uses Continuous Data Protection technology and IBM’s Cloud, SoftLayer Infrastructure, to replicate data across multiple datacenters, ensuring reliability and availability.

Impact #1	ImageQuest successfully transitioned from an office equipment dealership to a managed IT services provider.
Impact #2	The partnership with Continuum allowed ImageQuest to scale rapidly and seamlessly without the need to hire additional staff.
Impact #3	Continuum’s NOC and Help Desk provided 24x7x365 monitoring, troubleshooting, and user support, ensuring high customer satisfaction.

Impact #1

ImageQuest successfully transitioned from an office equipment dealership to a managed IT services provider.

Impact #2

The partnership with Continuum allowed ImageQuest to scale rapidly and seamlessly without the need to hire additional staff.

Impact #3

Continuum’s NOC and Help Desk provided 24x7x365 monitoring, troubleshooting, and user support, ensuring high customer satisfaction.

Benefit #1	ImageQuest transitioned from 0% to 75% managed IT services in their business portfolio.
Benefit #2	Continuity247 was deployed to every one of ImageQuest’s clients within six months.

Benefit #1

ImageQuest transitioned from 0% to 75% managed IT services in their business portfolio.

Benefit #2

Continuity247 was deployed to every one of ImageQuest’s clients within six months.

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Overview

From OED to MSP: How ImageQuest is Transforming its Business with Continuum

Operational Impact

Quantitative Benefit