Case Studies From Managed Print to Managed IT

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	From Managed Print to Managed IT

From Managed Print to Managed IT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Asset Management
Services	System Integration Training
Challenge	Ethos Technologies, formerly Blue Ridge Copier, recognized that their customers' needs were evolving beyond traditional print services. As the IT industry transformed, they saw an opportunity to expand their offerings to include managed IT services. The primary challenge was to evaluate and select the right vendors for their new services, particularly for backup and disaster recovery. Doug Turpin, the Technical Director, faced difficulties in finding a solution that could protect mission-critical print servers and integrate with their Professional Services Automation (PSA) tool, ConnectWise. Additionally, they needed a vendor that offered flexible payment options and strong support to ensure seamless integration and customer satisfaction. Read More
About Customer	Ethos Technologies, originally known as Blue Ridge Copier, has been a prominent player in the managed print business for thirty years. Under the leadership of Doug Turpin, the company has transitioned into managed IT services over the past five years. Ethos Technologies serves a diverse range of clients across various industries, including healthcare, legal, and education. Their customers vary in size and have different needs, but they all require reliable print services, backup, and disaster recovery solutions. Ethos Technologies has a strong focus on customer satisfaction and has built long-term relationships with many of their clients, some of which date back nearly fifteen years. Read More
Solution	To address the challenge of finding the right vendor for backup and disaster recovery, Doug Turpin reached out to his industry peers and the ASCII community for recommendations. He discovered Datto, a provider known for its comprehensive backup, recovery, and business continuity solutions. Datto's pay-as-you-go options and strong vendor reputation made it an ideal choice for Ethos Technologies. With Datto, Ethos Technologies could offer secure backups and a reliable safety net for their customers. This partnership allowed them to kick off their managed services for desktops, servers, and firewalls. Additionally, Turpin emphasized the importance of taking a strategic approach to vendor selection and integration. He advised other managed print service providers to conduct thorough research and listen to their peers before adding new partners. Turpin also highlighted the value of educating clients through lunch and learn sessions, which helped him understand their concerns and needs at a high level. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Backup & Recovery

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Asset Management

Services

System Integration

Training

Challenge

Ethos Technologies, formerly Blue Ridge Copier, recognized that their customers' needs were evolving beyond traditional print services. As the IT industry transformed, they saw an opportunity to expand their offerings to include managed IT services. The primary challenge was to evaluate and select the right vendors for their new services, particularly for backup and disaster recovery. Doug Turpin, the Technical Director, faced difficulties in finding a solution that could protect mission-critical print servers and integrate with their Professional Services Automation (PSA) tool, ConnectWise. Additionally, they needed a vendor that offered flexible payment options and strong support to ensure seamless integration and customer satisfaction.

About Customer

Ethos Technologies, originally known as Blue Ridge Copier, has been a prominent player in the managed print business for thirty years. Under the leadership of Doug Turpin, the company has transitioned into managed IT services over the past five years. Ethos Technologies serves a diverse range of clients across various industries, including healthcare, legal, and education. Their customers vary in size and have different needs, but they all require reliable print services, backup, and disaster recovery solutions. Ethos Technologies has a strong focus on customer satisfaction and has built long-term relationships with many of their clients, some of which date back nearly fifteen years.

Solution

To address the challenge of finding the right vendor for backup and disaster recovery, Doug Turpin reached out to his industry peers and the ASCII community for recommendations. He discovered Datto, a provider known for its comprehensive backup, recovery, and business continuity solutions. Datto's pay-as-you-go options and strong vendor reputation made it an ideal choice for Ethos Technologies. With Datto, Ethos Technologies could offer secure backups and a reliable safety net for their customers. This partnership allowed them to kick off their managed services for desktops, servers, and firewalls. Additionally, Turpin emphasized the importance of taking a strategic approach to vendor selection and integration. He advised other managed print service providers to conduct thorough research and listen to their peers before adding new partners. Turpin also highlighted the value of educating clients through lunch and learn sessions, which helped him understand their concerns and needs at a high level.

Impact #1	Ethos Technologies successfully transitioned from managed print services to managed IT services, expanding their offerings to include backup and disaster recovery.
Impact #2	The partnership with Datto provided a reliable and secure backup solution, ensuring customer data protection and business continuity.
Impact #3	Ethos Technologies implemented a 24/7 network operations center and a helpdesk to support their managed IT services, enhancing customer support and satisfaction.

Impact #1

Ethos Technologies successfully transitioned from managed print services to managed IT services, expanding their offerings to include backup and disaster recovery.

Impact #2

The partnership with Datto provided a reliable and secure backup solution, ensuring customer data protection and business continuity.

Impact #3

Ethos Technologies implemented a 24/7 network operations center and a helpdesk to support their managed IT services, enhancing customer support and satisfaction.

Benefit #1	Ethos Technologies grew to ten engineers in the early stages of their managed IT services expansion.
Benefit #2	Datto's 200+ PB purpose-built cloud provided comprehensive backup and recovery solutions for Ethos Technologies' clients.

Benefit #1

Ethos Technologies grew to ten engineers in the early stages of their managed IT services expansion.

Benefit #2

Datto's 200+ PB purpose-built cloud provided comprehensive backup and recovery solutions for Ethos Technologies' clients.

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Overview

From Managed Print to Managed IT

Operational Impact

Quantitative Benefit