Camunda Case Studies From a complex, monolithic environment to a streamlined microservice-oriented architecture with Camunda

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	From a complex, monolithic environment to a streamlined microservice-oriented architecture with Camunda Camunda

From a complex, monolithic environment to a streamlined microservice-oriented architecture with Camunda

Camunda

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services
Challenge	Münchener Hypothekenbank eG, an independent real estate bank, was looking for innovative ways to stay competitive and decided to coordinate and automate internal processes within its private-client business. However, its existing process optimization system had its limits. The three processes - directing incoming mail, internal releasing of outgoing mail, and working together between departments on loan applications, across different systems - relied on the same process engine, making it impossible to carry out maintenance on one process independently of the others. Furthermore, the processes lacked the functions and interfaces to be freely configurable, resulting in increased complexity and a higher error rate. Read More
About Customer	Münchener Hypothekenbank eG is an independent real estate bank based in Germany. Its core business areas are the long-term financing of residential and commercial real estate. As a member of the Genossenschaftliche FinanzGruppe, its partners include Volksbanken and Raiffeisenbanken. The bank is always looking for new, innovative ways to stay competitive. In 2019, it started working with Camunda to coordinate and automate internal processes within its private-client business, specifically, directing incoming mail, internal releasing of outgoing mail, and working together between departments on loan applications, across different systems. Read More
Solution	Münchener Hypothekenbank decided to move to a Java-based microservice architecture to uncouple the existing processes and remove the need for the workarounds. A new company-wide task list and tailor-made user interfaces for the manual process tasks were created using React. The bank selected Camunda on the strength of internal recommendations. Functions such as resubmitting a task were available off-the-shelf from Camunda and could be put straight into use. The convoluted, makeshift constructs that previously had been incorporated into the existing process models to carry out the same function could now be removed from the process models, thereby greatly improving professional as well as technical readability. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

Challenge

Münchener Hypothekenbank eG, an independent real estate bank, was looking for innovative ways to stay competitive and decided to coordinate and automate internal processes within its private-client business. However, its existing process optimization system had its limits. The three processes - directing incoming mail, internal releasing of outgoing mail, and working together between departments on loan applications, across different systems - relied on the same process engine, making it impossible to carry out maintenance on one process independently of the others. Furthermore, the processes lacked the functions and interfaces to be freely configurable, resulting in increased complexity and a higher error rate.

About Customer

Münchener Hypothekenbank eG is an independent real estate bank based in Germany. Its core business areas are the long-term financing of residential and commercial real estate. As a member of the Genossenschaftliche FinanzGruppe, its partners include Volksbanken and Raiffeisenbanken. The bank is always looking for new, innovative ways to stay competitive. In 2019, it started working with Camunda to coordinate and automate internal processes within its private-client business, specifically, directing incoming mail, internal releasing of outgoing mail, and working together between departments on loan applications, across different systems.

Solution

Münchener Hypothekenbank decided to move to a Java-based microservice architecture to uncouple the existing processes and remove the need for the workarounds. A new company-wide task list and tailor-made user interfaces for the manual process tasks were created using React. The bank selected Camunda on the strength of internal recommendations. Functions such as resubmitting a task were available off-the-shelf from Camunda and could be put straight into use. The convoluted, makeshift constructs that previously had been incorporated into the existing process models to carry out the same function could now be removed from the process models, thereby greatly improving professional as well as technical readability.

Impact #1	The processing speed of loan applications has significantly improved.
Impact #2	The bank has become faster and more efficient at processing, generating considerable professional added value within the processes.
Impact #3	The new User Interface has improved the internal user experience for staff to such an extent that other business areas are already eager to review their own processes and use the new task list.

Impact #1

The processing speed of loan applications has significantly improved.

Impact #2

The bank has become faster and more efficient at processing, generating considerable professional added value within the processes.

Impact #3

The new User Interface has improved the internal user experience for staff to such an extent that other business areas are already eager to review their own processes and use the new task list.

Benefit #1	Significant reduction in the lead time for end customers.

Benefit #1

Significant reduction in the lead time for end customers.

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Overview

From a complex, monolithic environment to a streamlined microservice-oriented architecture with Camunda

Operational Impact

Quantitative Benefit