Resco Case Studies Freudenberg eliminates paperwork and speeds up lead management process

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	Freudenberg eliminates paperwork and speeds up lead management process Resco

Freudenberg eliminates paperwork and speeds up lead management process

Resco

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services
Challenge	Freudenberg Sealing Technologies was looking to replace its paper lead sheets used during trade shows and conferences. After sales representatives had a meeting with a prospective client, they had to fill out a paper form covering the debate and their lead. Once they’ve returned to the office, they then needed to manually transcribe the information to Freudenberg’s Microsoft Dynamics CRM. The objective was not only to digitalize the paper forms, but allow reps to utilize and interact with the information stored in the CRM – enabling them to add contacts, select accounts from the system, choose from the topics prepared for each show based on products and segments, and add appointment notes as well. With all the data flowing straight into Dynamics CRM and used by the back office. Read More
About Customer	Freudenberg Sealing Technologies is a longstanding technology expert and market leader in sealing technology and electric mobility solutions worldwide. With its unique materials and technology expertise, the company is a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. Since 1929, the company has built a growing portfolio of sealing and vibration control technology products, including customized solutions and complete sealing packages. Together with partners in Japan, China, and India, Freudenberg has formed a global network with the aim of offering products of the same high quality across the planet. In 2017 the company generated approximately €2.3 billion in sales and employed over 15,000 people. Read More
Solution	Freudenberg Sealing Technologies chose Resco Mobile CRM because it’s full offline functionality and vast customization possibilities. On trade shows there’s often slow or unstable Wi-Fi or network connection. And sometimes there can be also no Internet connection at all. Secondly, the Resco app connects directly to Dynamics CRM utilizing Microsoft web services. No middleware required. The company were also delighted to find out that the application works across iOS, Android and Windows, as they wanted to run it on iPhones, iPads, and Surface Pro devices. To implement any modifications, they only needed to set them up in the mobile project once and the changes were applied immediately across all platforms. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

Challenge

Freudenberg Sealing Technologies was looking to replace its paper lead sheets used during trade shows and conferences. After sales representatives had a meeting with a prospective client, they had to fill out a paper form covering the debate and their lead. Once they’ve returned to the office, they then needed to manually transcribe the information to Freudenberg’s Microsoft Dynamics CRM. The objective was not only to digitalize the paper forms, but allow reps to utilize and interact with the information stored in the CRM – enabling them to add contacts, select accounts from the system, choose from the topics prepared for each show based on products and segments, and add appointment notes as well. With all the data flowing straight into Dynamics CRM and used by the back office.

About Customer

Freudenberg Sealing Technologies is a longstanding technology expert and market leader in sealing technology and electric mobility solutions worldwide. With its unique materials and technology expertise, the company is a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. Since 1929, the company has built a growing portfolio of sealing and vibration control technology products, including customized solutions and complete sealing packages. Together with partners in Japan, China, and India, Freudenberg has formed a global network with the aim of offering products of the same high quality across the planet. In 2017 the company generated approximately €2.3 billion in sales and employed over 15,000 people.

Solution

Freudenberg Sealing Technologies chose Resco Mobile CRM because it’s full offline functionality and vast customization possibilities. On trade shows there’s often slow or unstable Wi-Fi or network connection. And sometimes there can be also no Internet connection at all. Secondly, the Resco app connects directly to Dynamics CRM utilizing Microsoft web services. No middleware required. The company were also delighted to find out that the application works across iOS, Android and Windows, as they wanted to run it on iPhones, iPads, and Surface Pro devices. To implement any modifications, they only needed to set them up in the mobile project once and the changes were applied immediately across all platforms.

Impact #1	Reducing trade show workloads With Resco Mobile CRM, Freudenberg managed to completely eliminate the paper lead sheets and their manual transcription to the system.
Impact #2	Instant and reliable data availability. Additionally, when there was no Wi-Fi or cellular connectivity, they couldn’t use the CRM at all. However, Resco Mobile CRM’s full offline functionality enables users to access and work with data even without Internet. And when connection becomes available again, all changes are immediately synchronized with Freudenberg’s Dynamics CRM.
Impact #3	Boosting CRM acceptance and availability. The deployment of the mobile client also helped to increase adoption of CRM in general.

Impact #1

Reducing trade show workloads With Resco Mobile CRM, Freudenberg managed to completely eliminate the paper lead sheets and their manual transcription to the system.

Impact #2

Instant and reliable data availability. Additionally, when there was no Wi-Fi or cellular connectivity, they couldn’t use the CRM at all. However, Resco Mobile CRM’s full offline functionality enables users to access and work with data even without Internet. And when connection becomes available again, all changes are immediately synchronized with Freudenberg’s Dynamics CRM.

Impact #3

Boosting CRM acceptance and availability. The deployment of the mobile client also helped to increase adoption of CRM in general.

Benefit #1	Using Resco Mobile CRM allows Freudenberg to effortlessly measure the success of trade shows and the performance of sales teams.

Benefit #1

Using Resco Mobile CRM allows Freudenberg to effortlessly measure the success of trade shows and the performance of sales teams.

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Overview

Freudenberg eliminates paperwork and speeds up lead management process

Operational Impact

Quantitative Benefit