Case Studies FranklinCovey Enhances Email Security and Efficiency with Abnormal

Edit This Case Study Record

	FranklinCovey Enhances Email Security and Efficiency with Abnormal

FranklinCovey Enhances Email Security and Efficiency with Abnormal

Technology Category	Cybersecurity & Privacy - Application Security Cybersecurity & Privacy - Cloud Security
Applicable Industries	Professional Service
Applicable Functions	Business Operation
Services	System Integration
Challenge	Graymail that made it past the company’s Microsoft 365 security was impacting efficiency—for the IT team and the company in general. “We don't have time for someone to watch the email abuse box all day, so we have to be strategic to protect our individual users, our data, and the enterprise,” said Blaine Carter, Global CIO. “Efficiency and automation are key. We wanted an adaptable, automated solution that no one has to babysit.” Carter and his team also wanted a reliable way to prevent advanced credential phishing and vendor email compromise attacks from evading their existing security stack. Said Carter, “Microsoft is very good at filtering threats with malicious elements, but we also needed in-depth understanding of email intent.” Read More
About Customer	FranklinCovey has earned an international reputation for effective leadership and company culture training. For more than 35 years, their coaching has promoted “habits of effectiveness in every individual” and “high-trust culture” to achieve key goals. The company also applies this approach to its own operations, supporting customers across 160 countries with resources in two dozen languages. This commitment is just one of the reasons the firm has earned the trust of multiple Fortune 100 and Fortune 500 companies. Read More
Solution	Abnormal Inbound Email Security uses advanced behavioral AI to baseline normal behavior of every user in an organization and then detect deviations—including subtle shifts in tone, content, and wording—that can indicate a sophisticated attack. Email Productivity extends behavioral AI to the message sorting habits of each user to learn their preferences. Then, the solution automatically sorts unwanted graymail into a Promotions folder, freeing the IT team from tedious tasks related to managing rules and safelists. Abuse Mailbox Automation and Account Takeover Protection use Abnormal behavioral AI to put investigation, remediation, and compromised-account lockouts on autopilot, so the IT team can enjoy more peace of mind and more time for other tasks. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Application Security

Cybersecurity & Privacy - Cloud Security

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Services

System Integration

Challenge

Graymail that made it past the company’s Microsoft 365 security was impacting efficiency—for the IT team and the company in general. “We don't have time for someone to watch the email abuse box all day, so we have to be strategic to protect our individual users, our data, and the enterprise,” said Blaine Carter, Global CIO. “Efficiency and automation are key. We wanted an adaptable, automated solution that no one has to babysit.” Carter and his team also wanted a reliable way to prevent advanced credential phishing and vendor email compromise attacks from evading their existing security stack. Said Carter, “Microsoft is very good at filtering threats with malicious elements, but we also needed in-depth understanding of email intent.”

About Customer

FranklinCovey has earned an international reputation for effective leadership and company culture training. For more than 35 years, their coaching has promoted “habits of effectiveness in every individual” and “high-trust culture” to achieve key goals. The company also applies this approach to its own operations, supporting customers across 160 countries with resources in two dozen languages. This commitment is just one of the reasons the firm has earned the trust of multiple Fortune 100 and Fortune 500 companies.

Solution

Abnormal Inbound Email Security uses advanced behavioral AI to baseline normal behavior of every user in an organization and then detect deviations—including subtle shifts in tone, content, and wording—that can indicate a sophisticated attack. Email Productivity extends behavioral AI to the message sorting habits of each user to learn their preferences. Then, the solution automatically sorts unwanted graymail into a Promotions folder, freeing the IT team from tedious tasks related to managing rules and safelists. Abuse Mailbox Automation and Account Takeover Protection use Abnormal behavioral AI to put investigation, remediation, and compromised-account lockouts on autopilot, so the IT team can enjoy more peace of mind and more time for other tasks.

Impact #1	Abnormal supports multiple languages, which is an asset for a company with global operations.
Impact #2	Setup was easy and fast, with Abnormal identifying a BEC email that made it past M365 within four days.
Impact #3	Email Productivity filters out hundreds of thousands of graymail messages, saving employees and VIPs roughly 500 hours per month.

Impact #1

Abnormal supports multiple languages, which is an asset for a company with global operations.

Impact #2

Setup was easy and fast, with Abnormal identifying a BEC email that made it past M365 within four days.

Impact #3

Email Productivity filters out hundreds of thousands of graymail messages, saving employees and VIPs roughly 500 hours per month.

Benefit #1	Email Productivity filters out hundreds of thousands of graymail messages, saving roughly 500 hours per month.

Benefit #1

Email Productivity filters out hundreds of thousands of graymail messages, saving roughly 500 hours per month.

Download PDF Version

Overview

FranklinCovey Enhances Email Security and Efficiency with Abnormal

Operational Impact

Quantitative Benefit