Franklin American Mortgage Company Enhances Reporting with Logi Report

Against a backdrop of increasing need for efficiency, Franklin American Mortgage Company’s (FAMC) business intelligence solution previously incurred significant development times, could not achieve required report formats, and stifled analytics sharing and reuse. They had relied on Crystal Reports, which instilled a model of various localized silos where users created their own versions of commonly needed reporting and data assets. After countless hours spent trying to replicate the precise format and layouts of government-mandated compliance forms, the mortgage giant was burdened by their existing toolsets and left in a situation where many reporting outputs required manual intervention before they reached a “ready-to-submit” state. Manually running and distributing reports was also a time-consuming task that the company sought to automate. FAMC needed to centralize data and reporting, and efficiently share insights throughout their organization.

Franklin American Mortgage Company (FAMC) is recognized as one of the fastest-growing mortgage companies in the United States. The company is dedicated to providing opportunities for families and individuals to achieve the dream of homeownership. FAMC operates through three distinct divisions: correspondence, wholesale, and retail, each with its own unique branding and reporting requirements. The company has a strong focus on efficiency and customer satisfaction, aiming to streamline its operations and improve its reporting capabilities to better serve its clients. With a large number of employees and a significant volume of reports to manage, FAMC needed a robust solution to handle its complex reporting needs.