Case Studies FourKites Helps International Logistics Provider Improve Operational Efficiency

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	FourKites Helps International Logistics Provider Improve Operational Efficiency

FourKites Helps International Logistics Provider Improve Operational Efficiency

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Sensors - GPS
Applicable Industries	Retail
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	Purolator International faced challenges in streamlining its operations, particularly in managing cross-border truckloads between the United States and Canada. The company needed to improve carrier compliance, reduce delays at border crossings, and enhance exception management. Additionally, they sought to improve communication with carriers and reduce unnecessary emails to focus on managing true exceptions. Read More
About Customer	Purolator International is a third-party logistics company and a subsidiary of Purolator Inc., a leading integrated freight, package, and logistics solutions provider in Canada. Specializing in transportation services between the United States and Canada, Purolator International offers air and surface forwarding of Express, Freight, and Parcel shipments, customs brokerage, and fulfillment and delivery services. The company has received numerous industry awards for its superior service and innovative solutions, including recognition from Supply & Demand Chain Executive magazine, Supply Chain Brain magazine, Inbound Logistics, and Logistics Management. Purolator International has an extensive network of locations in key US markets. Read More
Solution	Purolator International adopted FourKites' platform to enhance real-time visibility and predictive analytics for their cross-border operations. By onboarding nearly 90% of their carriers onto the FourKites platform, they achieved best-in-class tracking consistency metrics. The company implemented best practices from their IT customer onboarding team, centralized dispatch compliance, and mandatory quality review meetings. This approach allowed them to proactively manage exceptions, reduce delays at border crossings, and improve communication with carriers. FourKites enabled Purolator International's customer relationship representatives to track loads directly from their TMS, eliminating unnecessary emails and allowing teams to focus on managing true exceptions. The platform also provided up-to-the-minute visibility, improving dispute resolution processes between carriers and customers. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Sensors - GPS

Applicable Industries

Retail

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

Purolator International faced challenges in streamlining its operations, particularly in managing cross-border truckloads between the United States and Canada. The company needed to improve carrier compliance, reduce delays at border crossings, and enhance exception management. Additionally, they sought to improve communication with carriers and reduce unnecessary emails to focus on managing true exceptions.

About Customer

Purolator International is a third-party logistics company and a subsidiary of Purolator Inc., a leading integrated freight, package, and logistics solutions provider in Canada. Specializing in transportation services between the United States and Canada, Purolator International offers air and surface forwarding of Express, Freight, and Parcel shipments, customs brokerage, and fulfillment and delivery services. The company has received numerous industry awards for its superior service and innovative solutions, including recognition from Supply & Demand Chain Executive magazine, Supply Chain Brain magazine, Inbound Logistics, and Logistics Management. Purolator International has an extensive network of locations in key US markets.

Solution

Purolator International adopted FourKites' platform to enhance real-time visibility and predictive analytics for their cross-border operations. By onboarding nearly 90% of their carriers onto the FourKites platform, they achieved best-in-class tracking consistency metrics. The company implemented best practices from their IT customer onboarding team, centralized dispatch compliance, and mandatory quality review meetings. This approach allowed them to proactively manage exceptions, reduce delays at border crossings, and improve communication with carriers. FourKites enabled Purolator International's customer relationship representatives to track loads directly from their TMS, eliminating unnecessary emails and allowing teams to focus on managing true exceptions. The platform also provided up-to-the-minute visibility, improving dispute resolution processes between carriers and customers.

Impact #1	Purolator International realized substantial improvements in day-to-day operational efficiency.
Impact #2	The frequency of delays occurring in transit and at border crossings was significantly reduced.
Impact #3	Customer service teams were able to track loads directly from their TMS, eliminating unnecessary emails and focusing on managing true exceptions.

Impact #1

Purolator International realized substantial improvements in day-to-day operational efficiency.

Impact #2

The frequency of delays occurring in transit and at border crossings was significantly reduced.

Impact #3

Customer service teams were able to track loads directly from their TMS, eliminating unnecessary emails and focusing on managing true exceptions.

Benefit #1	Nearly 90% of cross-border truckloads moving to Canada are tracked in FourKites.
Benefit #2	A $400 redelivery fee was dropped due to improved dispute resolution using FourKites.

Benefit #1

Nearly 90% of cross-border truckloads moving to Canada are tracked in FourKites.

Benefit #2

A $400 redelivery fee was dropped due to improved dispute resolution using FourKites.

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Overview

FourKites Helps International Logistics Provider Improve Operational Efficiency

Operational Impact

Quantitative Benefit