NAVEX Case Studies Fostering Transparency in North Kingstown RI

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	Fostering Transparency in North Kingstown RI NAVEX

Fostering Transparency in North Kingstown RI

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Public Warning & Emergency Response Regulatory Compliance Monitoring
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The town government of North Kingstown recognized the need for a system that allowed citizens to report problems or concerns anonymously. This was in response to the popular opinion in the community for more information about the government as well as accountability for the government. The town started the search for a third-party system at the recommendation of a state auditor and outside consultants. Read More
About Customer	North Kingstown is the 13th largest municipality in Rhode Island, United States. It offers an outstanding and affordable quality of life with walking neighborhoods, outstanding restaurants, numerous recreational activities, an outstanding school system, and great shopping. It is a wonderful place to live, visit, and do business. The town government, led by Town Manager Michael Embury and Director of Technology Jason Albuquerque, is committed to promoting open government through technology. Read More
Solution	After researching various solutions, the town’s audit committee chose NAVEX Global’s EthicsPoint Hotline and Case Management. During the installation, Albuquerque worked with NAVEX Global’s Implementation Services team to customize the system. Embury and the town council and auditors were able to customize specific details to accommodate the precise needs for the town itself. The system is intricate and comprehensive; they can analyze the data, and there are no administrative time requirements on their side. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Public Warning & Emergency Response

Regulatory Compliance Monitoring

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The town government of North Kingstown recognized the need for a system that allowed citizens to report problems or concerns anonymously. This was in response to the popular opinion in the community for more information about the government as well as accountability for the government. The town started the search for a third-party system at the recommendation of a state auditor and outside consultants.

About Customer

North Kingstown is the 13th largest municipality in Rhode Island, United States. It offers an outstanding and affordable quality of life with walking neighborhoods, outstanding restaurants, numerous recreational activities, an outstanding school system, and great shopping. It is a wonderful place to live, visit, and do business. The town government, led by Town Manager Michael Embury and Director of Technology Jason Albuquerque, is committed to promoting open government through technology.

Solution

After researching various solutions, the town’s audit committee chose NAVEX Global’s EthicsPoint Hotline and Case Management. During the installation, Albuquerque worked with NAVEX Global’s Implementation Services team to customize the system. Embury and the town council and auditors were able to customize specific details to accommodate the precise needs for the town itself. The system is intricate and comprehensive; they can analyze the data, and there are no administrative time requirements on their side.

Impact #1	The system provides a medium for citizens to voice their concerns anonymously and confidentially.
Impact #2	The town government can analyze the data from the system without any administrative time requirements.
Impact #3	The system has increased trust in the government.

Impact #1

The system provides a medium for citizens to voice their concerns anonymously and confidentially.

Impact #2

The town government can analyze the data from the system without any administrative time requirements.

Impact #3

The system has increased trust in the government.

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Overview

Fostering Transparency in North Kingstown RI

Operational Impact