NAVEX
Case Studies
Fostering Community Through Hotline Management at Guthrie
Overview
Fostering Community Through Hotline Management at GuthrieNAVEX |
Application Infrastructure & Middleware - Data Exchange & Integration | |
Healthcare & Hospitals | |
Human Resources Business Operation | |
System Integration | |
Operational Impact
The ability to report hotline trends to Guthrie’s board at a high level, including from contributors outside the organization, is a critical measure of their success in serving employees and stakeholders. | |
The hotline facilitated solving problems, such as ensuring a person got their prescriptions. | |
The hotline program played a role in the due diligence around a recent acquisition. The entity under evaluation used a spreadsheet-based program for incident management and an internal phone number that may not have inspired much confidence in its ability to accommodate anonymous reporting. That entity previously received only a handful of reports a year, but saw an increase of reports after Guthrie transitioned their program to NAVEX E&C. | |
Quantitative Benefit
Guthrie’s program receives around 100 to 125 reports each year, around half via phone and about 35 percent being anonymous. | |
The entity under evaluation saw an increase in reports after Guthrie transitioned their program to NAVEX E&C. | |