AuraQuantic Case Studies FOSIS Enhances Process Management with AuraQuantic

Edit This Case Study Record

	FOSIS Enhances Process Management with AuraQuantic AuraQuantic

FOSIS Enhances Process Management with AuraQuantic

AuraQuantic

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Sensors - Level Sensors
Applicable Industries	Cities & Municipalities Retail
Applicable Functions	Procurement Product Research & Development
Use Cases	Inventory Management Personnel Tracking & Monitoring
Services	System Integration Training
Challenge	The Solidarity and Social Investment Fund (FOSIS), a government agency in Chile, was facing several challenges in its process management approach for civil services. The staff did not follow a process-based management approach, leading to a lack of visibility, difficulty in following up on tasks, issues with interdepartmental communication, inaccessible information due to data silos, lack of standardization across multiple processes, delays in resolution times, processing errors, and citizen dissatisfaction with some of the public services provided. These issues were largely due to the intrinsic characteristics of the business organization system, which required specific software, known as a Business Process Management Suite (BPMS), to coordinate and continuously optimize corporate activities. Read More
About Customer	FOSIS is an agency of the Government of Chile with a mission to eradicate poverty and social vulnerability. It promotes the implementation of projects related to social cohesion and the development of skills and capacities for individuals, families, and communities, with territorial relevance and a focus on gender. FOSIS reports to the Ministry of Social Development and Family of the Government of Chile and its organizational structure is divided into a national directorate, 16 regional, and 20 provincial offices. The agency is located in Santiago de Chile, Chile. Read More
Solution	FOSIS decided to implement AuraQuantic, a BPMS, after analyzing the technical specifications, value for money, and various software analysis reports. The implementation of the platform was quick and easy, allowing FOSIS staff to start using it immediately after its configuration. The institution established a work plan setting out the short, medium, and long-term objectives to be addressed by the AuraQuantic platform. These included documenting current processes, identifying opportunities for improvement, developing a BPMS implementation plan, training staff in the use of the BPMS, automating processes, increasing the number of automated processes, continuously improving the running processes, and centralizing all data on AuraQuantic by integrating the platform with other systems. To date, FOSIS has implemented processes such as document management, citizen attention system, register of suppliers, contract management, and internal support processes. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Sensors - Level Sensors

Applicable Industries

Cities & Municipalities

Retail

Applicable Functions

Procurement

Product Research & Development

Use Cases

Inventory Management

Personnel Tracking & Monitoring

Services

System Integration

Training

Challenge

The Solidarity and Social Investment Fund (FOSIS), a government agency in Chile, was facing several challenges in its process management approach for civil services. The staff did not follow a process-based management approach, leading to a lack of visibility, difficulty in following up on tasks, issues with interdepartmental communication, inaccessible information due to data silos, lack of standardization across multiple processes, delays in resolution times, processing errors, and citizen dissatisfaction with some of the public services provided. These issues were largely due to the intrinsic characteristics of the business organization system, which required specific software, known as a Business Process Management Suite (BPMS), to coordinate and continuously optimize corporate activities.

About Customer

FOSIS is an agency of the Government of Chile with a mission to eradicate poverty and social vulnerability. It promotes the implementation of projects related to social cohesion and the development of skills and capacities for individuals, families, and communities, with territorial relevance and a focus on gender. FOSIS reports to the Ministry of Social Development and Family of the Government of Chile and its organizational structure is divided into a national directorate, 16 regional, and 20 provincial offices. The agency is located in Santiago de Chile, Chile.

Solution

FOSIS decided to implement AuraQuantic, a BPMS, after analyzing the technical specifications, value for money, and various software analysis reports. The implementation of the platform was quick and easy, allowing FOSIS staff to start using it immediately after its configuration. The institution established a work plan setting out the short, medium, and long-term objectives to be addressed by the AuraQuantic platform. These included documenting current processes, identifying opportunities for improvement, developing a BPMS implementation plan, training staff in the use of the BPMS, automating processes, increasing the number of automated processes, continuously improving the running processes, and centralizing all data on AuraQuantic by integrating the platform with other systems. To date, FOSIS has implemented processes such as document management, citizen attention system, register of suppliers, contract management, and internal support processes.

Impact #1	The implementation of the AuraQuantic platform has led to significant improvements in FOSIS's operations. The standardization of administrative processes has improved quality, and the increased process efficiency has eliminated repetitive and monotonous tasks. This has led to a significant increase in staff productivity, as they can now focus on tasks of high strategic or creative value to the organization. The platform has also resulted in cost savings by avoiding expenses linked to the hiring of external specialists, customized software development, and possible cost overruns caused by delays in the delivery of such solutions. The increased process visibility and transparency have helped to identify areas for improvement. Furthermore, the level of citizen satisfaction has increased by meeting the stipulated deadlines for all administrative procedures.

Impact #1

The implementation of the AuraQuantic platform has led to significant improvements in FOSIS's operations. The standardization of administrative processes has improved quality, and the increased process efficiency has eliminated repetitive and monotonous tasks. This has led to a significant increase in staff productivity, as they can now focus on tasks of high strategic or creative value to the organization. The platform has also resulted in cost savings by avoiding expenses linked to the hiring of external specialists, customized software development, and possible cost overruns caused by delays in the delivery of such solutions. The increased process visibility and transparency have helped to identify areas for improvement. Furthermore, the level of citizen satisfaction has increased by meeting the stipulated deadlines for all administrative procedures.

Benefit #1	100% reduction in the use of paper for each process developed on the BPMS.
Benefit #2	50% reduction in the time taken to complete and approve documents.
Benefit #3	80-90% digitalization of each of the processes developed on AuraQuantic.

Benefit #1

100% reduction in the use of paper for each process developed on the BPMS.

Benefit #2

50% reduction in the time taken to complete and approve documents.

Benefit #3

80-90% digitalization of each of the processes developed on AuraQuantic.

Download PDF Version

Overview

FOSIS Enhances Process Management with AuraQuantic

Operational Impact

Quantitative Benefit