Case Studies Forzani Group transforms its supply chain processes with Manhattan Solutions
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Forzani Group transforms its supply chain processes with Manhattan Solutions

Analytics & Modeling - Predictive Analytics
Functional Applications - Inventory Management Systems
Functional Applications - Warehouse Management Systems (WMS)
Consumer Goods
Retail
Logistics & Transportation
Warehouse & Inventory Management
Inventory Management
Predictive Maintenance
Supply Chain Visibility
Warehouse Automation
Software Design & Engineering Services
System Integration
Training
As FGL expanded its store base, product line, and customer service, its warehouse management system became unable to support the rise in volumes. FGL decided to invest in a search for a flexible, scalable supply chain execution solution that could keep pace with growth and support the company’s core principles of providing quality and value to customers. In addition, FGL wanted a solution that would help complete the technology component of a company-wide initiative to optimize store sales. To reach its objective of delivering more flexible product allocation and responsiveness to stores, FGL decided on key strategies and solutions that would enable it to transform its business and supply chain processes. The selected technologies would be the backbone of FGL’s overall integration and standardization, and FGL planned for them to be implemented simultaneously.
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More than thirty years ago, a group of Calgary Stampeder teammates opened a 1,200 square-foot athletic footwear store. Today, The Forzani Group Ltd. (FGL) has grown to cover more than 6.5 million square feet of retail space. As Canada’s largest sporting goods retailer, it offers a wide assortment of brand-name and private-label products under several corporate banners, and operates more than 348 stores and wholesalers, 223+ franchises and a web site. FGL uses a unique, multi-banner concept designed to provide Canadian consumers with a wide range of technically superior sporting goods. An extensive mix of quality products, great price points and excellent customer service are hallmarks of its shopping experience.
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After researching warehouse management systems, FGL chose Manhattan Associates solutions. Manhattan offered a proven track record in sporting goods retail, and its highly configurable solutions integrated well with FGL’s systems. FGL also teamed with supply chain design and implementation firm, Q4 Logistics, a division of Fortna, Inc., to provide project management and to lead design, configuration and testing activities associated with the Manhattan SCALE implementation. Q4 created customized documents and training programs as part of a transition management effort that allowed new processes to be readily adopted by FGL distribution associates. The FGL, Q4 and Manhattan Associates team members worked together to ensure smooth data conversion, system cut-over and go-live production support—setting the foundation for FGL to accomplish its business goals. Implementation of Manhattan’s warehouse management solution addressed several of the key objectives within FGL’s company initiative: integration, automation and responsiveness of its Calgary and Toronto distribution centers. The solution integrated with FGL’s merchandising system, automated conveyors and put-to-light equipment without the need for additional modifications.
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The solution integrated with FGL’s merchandising system, automated conveyors, and put-to-light equipment without the need for additional modifications.
With the Manhattan SCALE, distribution centers could plan the distribution of products before a shipment arrived, lowering each product’s dock-to-stock time.
Utilizing cross-docking and put-to-store capabilities, users could move goods from arriving pallets to nearby locations for same-day shipment, or directly to departing trucks to fill immediate orders.
Productivity increased 15% and unit costs decreased 5%.
Since implementation, FGL has seen a 19% increase in units moved per labor dollar.
A 27% decrease in unit cost.
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