ForSaleByOwner, an Australian company, helps people sell their homes without the involvement of a real estate agent by providing them with proper marketing tools. The company wanted to offer the best service possible to their customers, so they started looking for a tool that would allow customers to reach out to them quickly and on the spot. They wanted a fast, real-time way of talking to their clients. The company purchased two accounts. The first one is for sales and is dedicated to the new customers who might be interested in signing up for one of their advertisement packages. The second LiveChat account is for support and is dedicated to existing customers who already signed up on the website and may need some help with their own accounts.
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