Twilio
Case Studies
Fondesk's Innovative Approach to Enhance Customer Service Experience with IoT
Overview
Fondesk's Innovative Approach to Enhance Customer Service Experience with IoTTwilio |
Platform as a Service (PaaS) - Application Development Platforms | |
Cement | |
Sales & Marketing | |
Speech Recognition | |
Operational Impact
Fondesk's solution has had a significant impact on the way businesses handle customer service. The platform has enabled companies to outsource inbound customer calls efficiently, ensuring minimal downtime and high-quality customer service. The use of Twilio’s APIs has allowed Fondesk to offer an anytime, anywhere call answering service, thereby lowering the barrier to entry into this type of service offering. The shift and increase in remote work due to the COVID-19 pandemic have further boosted Fondesk’s growth. The company is now looking forward to expanding its business in collaboration with Twilio. | |
Quantitative Benefit
Over 400,000 experienced operators registered on the Fondesk platform | |
Over 500,000 calls have been answered through the platform | |
The service was built and launched in just three months | |