Wise Systems Case Studies Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet

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	Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet Wise Systems

Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet

Wise Systems

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Fleet Management Systems (FMS) Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Fleet Management Predictive Maintenance Real-Time Location System (RTLS)
Services	System Integration Training
Challenge	In 2020, Fond du Lac Cold Storage (FDL) decided to replace their legacy routing platform, Roadnet, to improve customer service, differentiate their business, simplify the routing process, and reduce daily time spent planning routes. With a fleet of temperature-controlled trucks, they sought a cloud-based platform that provided power and ease of use while supporting their customer service commitment. The transition to Wise Systems happened at the beginning of the pandemic, necessitating an entirely remote onboarding and training process for all roles. Read More
About Customer	Based in Edison, NJ, Fond du Lac Cold Storage (FDL) is a leading 3PL service provider specializing in temperature-controlled warehousing and delivery. With over 22 million cubic feet of storage space and capacity for more than 62,000 SKUs and 1.7 million cases of wine, FDL serves Chicago, New York, and New Jersey. Founded in 1998, FDL has grown significantly, offering high-end products like wine, cheese, chocolate, and craft beer. The company is known for its specialty product offerings and high levels of customer service. Read More
Solution	FDL chose the Wise Systems delivery automation platform, integrating it with their Argos / ABECAS Insight ERP and WMS system. Wise Systems provided cloud and mobile applications specific to the roles of routers, dispatchers, customer service representatives, and drivers. The applications include Route Planner, Dispatcher, Customer Portal, and the Driver mobile app. Route Planner builds daily routes from orders, which are reviewed and fine-tuned by the FDL team before dispatching. Dispatchers have full visibility into driver location and status, while drivers use the Driver app for route execution. Despite the challenges of remote onboarding during the pandemic, the Wise Systems team ensured a smooth transition. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Fleet Management

Predictive Maintenance

Real-Time Location System (RTLS)

Services

System Integration

Training

Challenge

In 2020, Fond du Lac Cold Storage (FDL) decided to replace their legacy routing platform, Roadnet, to improve customer service, differentiate their business, simplify the routing process, and reduce daily time spent planning routes. With a fleet of temperature-controlled trucks, they sought a cloud-based platform that provided power and ease of use while supporting their customer service commitment. The transition to Wise Systems happened at the beginning of the pandemic, necessitating an entirely remote onboarding and training process for all roles.

About Customer

Based in Edison, NJ, Fond du Lac Cold Storage (FDL) is a leading 3PL service provider specializing in temperature-controlled warehousing and delivery. With over 22 million cubic feet of storage space and capacity for more than 62,000 SKUs and 1.7 million cases of wine, FDL serves Chicago, New York, and New Jersey. Founded in 1998, FDL has grown significantly, offering high-end products like wine, cheese, chocolate, and craft beer. The company is known for its specialty product offerings and high levels of customer service.

Solution

FDL chose the Wise Systems delivery automation platform, integrating it with their Argos / ABECAS Insight ERP and WMS system. Wise Systems provided cloud and mobile applications specific to the roles of routers, dispatchers, customer service representatives, and drivers. The applications include Route Planner, Dispatcher, Customer Portal, and the Driver mobile app. Route Planner builds daily routes from orders, which are reviewed and fine-tuned by the FDL team before dispatching. Dispatchers have full visibility into driver location and status, while drivers use the Driver app for route execution. Despite the challenges of remote onboarding during the pandemic, the Wise Systems team ensured a smooth transition.

Impact #1	Daily routing time has decreased, enabling the team to be more efficient.
Impact #2	Customer service representatives have improved response times with real-time access to order status.
Impact #3	Drivers find the Driver app intuitive and supportive throughout the delivery day.

Impact #1

Daily routing time has decreased, enabling the team to be more efficient.

Impact #2

Customer service representatives have improved response times with real-time access to order status.

Impact #3

Drivers find the Driver app intuitive and supportive throughout the delivery day.

Benefit #1	FDL serves over 22 million cubic feet of temperature-controlled storage space.
Benefit #2	Capacity for more than 62,000 SKUs and 1.7 million cases of wine.

Benefit #1

FDL serves over 22 million cubic feet of temperature-controlled storage space.

Benefit #2

Capacity for more than 62,000 SKUs and 1.7 million cases of wine.

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Overview

Fond du Lac Cold Storage Taps Wise Systems for Temperature-Controlled Delivery Fleet

Operational Impact

Quantitative Benefit