Vonage Case Studies Fluke Connect Enhances Team Collaboration with Live Video

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	Fluke Connect Enhances Team Collaboration with Live Video Vonage

Fluke Connect Enhances Team Collaboration with Live Video

Vonage

Technology Category	Analytics & Modeling - Real Time Analytics Sensors - Camera / Video Systems
Applicable Industries	Education Equipment & Machinery
Use Cases	Real-Time Location System (RTLS) Remote Collaboration
Services	System Integration Testing & Certification
Challenge	Fluke, a leading provider of commercial testing equipment, was facing a significant challenge in enabling efficient collaboration between their customers and technicians, regardless of their location. The test tool results were previously limited to one device, which posed a hurdle in allowing their customers to collaborate and share knowledge while on the job. Fluke wanted to make it easier for teams and employees to work together, wherever they were. The company had already built the Fluke Connect system, which allowed users to transmit measurements directly from the tool they were using to a smartphone, sharing data instantly and securely with their entire team within the context of their normal workflow. However, they wanted to further enhance this offering by adding real-time video capabilities. Read More
About Customer	Fluke is a renowned provider of a wide range of commercial testing equipment, including digital multimeters, thermal imagers, portable oscilloscopes, and air-quality meters. Their products are the preferred choice for technicians in industry and education alike. Fluke is committed to enhancing the efficiency and productivity of their customers by providing innovative solutions that facilitate seamless collaboration and knowledge sharing. The company's Fluke Connect system is a testament to this commitment, enabling users to transmit measurements directly from the tool they are using to a smartphone, sharing data instantly and securely with their entire team. Read More
Solution	To address this challenge, Fluke turned to Vonage Video API. They wanted to embed real-time video directly into the workflows that their technicians were used to, and Vonage Video API provided the perfect solution. Fluke used the Vonage Video API for Android and iOS SDKs to add a “ShareLive” video call feature into their familiar interface, keeping teams connected both in the office and out in the field. With Share Live, a technician can start a video call from the field, show a colleague in the office the issue they’re having, and consult with them in real time, all without leaving the work site. Users can also manipulate the screen to draw attention to a particular aspect. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Sensors - Camera / Video Systems

Applicable Industries

Education

Equipment & Machinery

Use Cases

Real-Time Location System (RTLS)

Remote Collaboration

Services

System Integration

Testing & Certification

Challenge

Fluke, a leading provider of commercial testing equipment, was facing a significant challenge in enabling efficient collaboration between their customers and technicians, regardless of their location. The test tool results were previously limited to one device, which posed a hurdle in allowing their customers to collaborate and share knowledge while on the job. Fluke wanted to make it easier for teams and employees to work together, wherever they were. The company had already built the Fluke Connect system, which allowed users to transmit measurements directly from the tool they were using to a smartphone, sharing data instantly and securely with their entire team within the context of their normal workflow. However, they wanted to further enhance this offering by adding real-time video capabilities.

About Customer

Fluke is a renowned provider of a wide range of commercial testing equipment, including digital multimeters, thermal imagers, portable oscilloscopes, and air-quality meters. Their products are the preferred choice for technicians in industry and education alike. Fluke is committed to enhancing the efficiency and productivity of their customers by providing innovative solutions that facilitate seamless collaboration and knowledge sharing. The company's Fluke Connect system is a testament to this commitment, enabling users to transmit measurements directly from the tool they are using to a smartphone, sharing data instantly and securely with their entire team.

Solution

To address this challenge, Fluke turned to Vonage Video API. They wanted to embed real-time video directly into the workflows that their technicians were used to, and Vonage Video API provided the perfect solution. Fluke used the Vonage Video API for Android and iOS SDKs to add a “ShareLive” video call feature into their familiar interface, keeping teams connected both in the office and out in the field. With Share Live, a technician can start a video call from the field, show a colleague in the office the issue they’re having, and consult with them in real time, all without leaving the work site. Users can also manipulate the screen to draw attention to a particular aspect.

Impact #1	The implementation of the Vonage Video API and the introduction of the ShareLive video call feature have significantly improved workflow and communication for Fluke's customers. By enabling real-time remote collaboration, Fluke has helped these teams to more confidently diagnose and solve problems on site. This has not only increased efficiency and productivity but also enhanced the overall user experience. Technicians can now consult with their colleagues in real time, without having to leave the work site, thereby saving time and resources. The ability to manipulate the screen to draw attention to a particular aspect further adds to the convenience and effectiveness of this solution.

Impact #1

The implementation of the Vonage Video API and the introduction of the ShareLive video call feature have significantly improved workflow and communication for Fluke's customers. By enabling real-time remote collaboration, Fluke has helped these teams to more confidently diagnose and solve problems on site. This has not only increased efficiency and productivity but also enhanced the overall user experience. Technicians can now consult with their colleagues in real time, without having to leave the work site, thereby saving time and resources. The ability to manipulate the screen to draw attention to a particular aspect further adds to the convenience and effectiveness of this solution.

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Overview

Fluke Connect Enhances Team Collaboration with Live Video

Operational Impact