AssetWorks Case Studies Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution

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	Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution AssetWorks

Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution

AssetWorks

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Oil & Gas
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Fleet Management Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	The company, a mid-stream fluid hauling company in western Canada, was facing challenges with its field ticketing process. The company's operations were 100% paper-based, relying on contracted drivers to manually complete paperwork accurately and on time. However, this led to constant challenges as manual data entry errors, lost tickets, and regular delays in paper submissions to office personnel led to thousands of dollars in postponed or lost revenues at the end of every month. In addition, the company needed a solution to track the location of any given trailer in the field, as each became an expensive risk to consider once filled with petroleum products and other fluids for hauling. Read More
About Customer	The customer is a mid-stream fluid hauling company based in western Canada. The company specializes in the transportation, gathering, and storage of crude oil, liquefied petroleum gas, and other petroleum products. Its operations span across key producing regions of Canada and into several states in the northwestern U.S. The company operates a fleet of over 400 trucks and 500 trailers. All of the organization’s driving and hauling operations are contracted out. The company recognized the importance of accurate and timely paperwork so that customer billing and contractor payment could be improved. Read More
Solution	To resolve these challenges, the company chose AssetWorks’ Field Service Solution. The Field Service Solution connects field operators and office staff and allows the status and location of jobs to be tracked in real-time. AssetWorks Ranger, a rugged in-vehicle computer, facilitates the electronic generation and management of field tickets and automatically secures all job completion details. The collection and transmission of this data is guaranteed, as the Field Service Solution is fully integrated with the company’s back office Microsoft Dynamics AX billing system. Now that workflows are streamlined and captured electronically, the company can track the entire loading and unloading process and address any issues in real-time. Drivers can complete field tickets from the cab of their truck and each Ranger computer maintains a job history that can be reviewed to ensure that both the contractors and organization can accurately bill for work completed. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Oil & Gas

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Fleet Management

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

The company, a mid-stream fluid hauling company in western Canada, was facing challenges with its field ticketing process. The company's operations were 100% paper-based, relying on contracted drivers to manually complete paperwork accurately and on time. However, this led to constant challenges as manual data entry errors, lost tickets, and regular delays in paper submissions to office personnel led to thousands of dollars in postponed or lost revenues at the end of every month. In addition, the company needed a solution to track the location of any given trailer in the field, as each became an expensive risk to consider once filled with petroleum products and other fluids for hauling.

About Customer

The customer is a mid-stream fluid hauling company based in western Canada. The company specializes in the transportation, gathering, and storage of crude oil, liquefied petroleum gas, and other petroleum products. Its operations span across key producing regions of Canada and into several states in the northwestern U.S. The company operates a fleet of over 400 trucks and 500 trailers. All of the organization’s driving and hauling operations are contracted out. The company recognized the importance of accurate and timely paperwork so that customer billing and contractor payment could be improved.

Solution

To resolve these challenges, the company chose AssetWorks’ Field Service Solution. The Field Service Solution connects field operators and office staff and allows the status and location of jobs to be tracked in real-time. AssetWorks Ranger, a rugged in-vehicle computer, facilitates the electronic generation and management of field tickets and automatically secures all job completion details. The collection and transmission of this data is guaranteed, as the Field Service Solution is fully integrated with the company’s back office Microsoft Dynamics AX billing system. Now that workflows are streamlined and captured electronically, the company can track the entire loading and unloading process and address any issues in real-time. Drivers can complete field tickets from the cab of their truck and each Ranger computer maintains a job history that can be reviewed to ensure that both the contractors and organization can accurately bill for work completed.

Impact #1	Streamlined workflows and electronic capture of data.
Impact #2	Real-time tracking of the entire loading and unloading process.
Impact #3	Ability to address any issues in real-time.

Impact #1

Streamlined workflows and electronic capture of data.

Impact #2

Real-time tracking of the entire loading and unloading process.

Impact #3

Ability to address any issues in real-time.

Benefit #1	Increased revenue through timely and accurate field ticketing.
Benefit #2	Reduced staffing costs through elimination of manual entry of 15,000+ tickets every month.
Benefit #3	Decreased overhead and doubled fleet size.

Benefit #1

Increased revenue through timely and accurate field ticketing.

Benefit #2

Reduced staffing costs through elimination of manual entry of 15,000+ tickets every month.

Benefit #3

Decreased overhead and doubled fleet size.

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Overview

Fluid Hauling Services: Bottom Line Results with Assetworks’ Field Service Solution

Operational Impact

Quantitative Benefit