IBM Case Studies Floyd health care system: Achieving better performance and patient care

Edit This Case Study Record

	Floyd health care system: Achieving better performance and patient care IBM

Floyd health care system: Achieving better performance and patient care

IBM

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Quality Analytics Remote Patient Monitoring
Services	Data Science Services System Integration
Challenge	Floyd, a healthcare organization serving over 350,000 patients across six counties in northern Georgia and Alabama, was on a journey towards population health management. As part of this journey, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition, a widely recognized model for transforming primary care practices. To achieve PCMH recognition, organizations must demonstrate improvement in six process measures. Floyd was already using IBM Phytel Outreach and IBM Phytel Remind from the IBM Watson Health Patient Engagement solution. However, the Floyd team knew that the IBM Phytel portfolio could also play an important role in its journey toward PCMH recognition. Read More
About Customer	Floyd is a healthcare organization established in 1942 as a 70-bed medical facility in Rome, Georgia. Today, Floyd encompasses a 304-bed acute-care hospital and a regional referral center that covers more than 40 medical specialties, a behavioral health center, an outpatient surgery center, a physical therapy and rehabilitation center, and more. The organization employs approximately 3,000 people and serves more than 350,000 patients across six counties in northern Georgia and Alabama. As part of its move toward population health management, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition. Read More
Solution	To help Floyd realize the solution’s full potential, the IBM Watson Health team provided the organization with a dedicated resource, a clinical application advisor (CAA). The CAA began the engagement by meeting with the Floyd team for several hours each week to define the organization’s vision and develop a plan for making it a reality. Then the CAA visited Floyd’s offices and spent several days working with staff members to determine what they needed from the IBM Watson Health Patient Engagement solution. Together, the Floyd staff and the IBM Watson Health CAA decided to expand Floyd’s IBM Phytel portfolio and help bring the organization closer to PCMH recognition. Floyd used its expanded IBM Phytel solution to support and encourage the use of patient summaries for previsit planning. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Quality Analytics

Remote Patient Monitoring

Services

Data Science Services

System Integration

Challenge

Floyd, a healthcare organization serving over 350,000 patients across six counties in northern Georgia and Alabama, was on a journey towards population health management. As part of this journey, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition, a widely recognized model for transforming primary care practices. To achieve PCMH recognition, organizations must demonstrate improvement in six process measures. Floyd was already using IBM Phytel Outreach and IBM Phytel Remind from the IBM Watson Health Patient Engagement solution. However, the Floyd team knew that the IBM Phytel portfolio could also play an important role in its journey toward PCMH recognition.

About Customer

Floyd is a healthcare organization established in 1942 as a 70-bed medical facility in Rome, Georgia. Today, Floyd encompasses a 304-bed acute-care hospital and a regional referral center that covers more than 40 medical specialties, a behavioral health center, an outpatient surgery center, a physical therapy and rehabilitation center, and more. The organization employs approximately 3,000 people and serves more than 350,000 patients across six counties in northern Georgia and Alabama. As part of its move toward population health management, Floyd wanted to obtain National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home (PCMH) recognition.

Solution

To help Floyd realize the solution’s full potential, the IBM Watson Health team provided the organization with a dedicated resource, a clinical application advisor (CAA). The CAA began the engagement by meeting with the Floyd team for several hours each week to define the organization’s vision and develop a plan for making it a reality. Then the CAA visited Floyd’s offices and spent several days working with staff members to determine what they needed from the IBM Watson Health Patient Engagement solution. Together, the Floyd staff and the IBM Watson Health CAA decided to expand Floyd’s IBM Phytel portfolio and help bring the organization closer to PCMH recognition. Floyd used its expanded IBM Phytel solution to support and encourage the use of patient summaries for previsit planning.

Impact #1	Floyd was able to improve the way it communicated with its patients, automating reminder calls and improving patient engagement through tailored communications.
Impact #2	The IBM Phytel portfolio’s support for patient summaries offered Floyd an ideal opportunity to begin using previsit planning as a way to fulfill the PCMH care coordination requirement while improving several key process measures.
Impact #3	Nine months after engaging with the IBM Watson Health CAA, Floyd was pleased to find that previsit planning had become a habit at all of Floyd’s offices.

Impact #1

Floyd was able to improve the way it communicated with its patients, automating reminder calls and improving patient engagement through tailored communications.

Impact #2

The IBM Phytel portfolio’s support for patient summaries offered Floyd an ideal opportunity to begin using previsit planning as a way to fulfill the PCMH care coordination requirement while improving several key process measures.

Impact #3

Nine months after engaging with the IBM Watson Health CAA, Floyd was pleased to find that previsit planning had become a habit at all of Floyd’s offices.

Benefit #1	Achieves level 3 recognition under the National Committee for Quality Assurance (NCQA) PCMH model
Benefit #2	Up to 41% increase in the number of patients undergoing preventive cancer screenings
Benefit #3	Average 6% improvement in key diabetic process measures across 10 offices

Benefit #1

Achieves level 3 recognition under the National Committee for Quality Assurance (NCQA) PCMH model

Benefit #2

Up to 41% increase in the number of patients undergoing preventive cancer screenings

Benefit #3

Average 6% improvement in key diabetic process measures across 10 offices

Download PDF Version

Overview

Floyd health care system: Achieving better performance and patient care

Operational Impact

Quantitative Benefit