Onfleet Case Studies Flowers for Dreams Leverages Onfleet to Expand and Streamline Operations

Edit This Case Study Record

	Flowers for Dreams Leverages Onfleet to Expand and Streamline Operations Onfleet

Flowers for Dreams Leverages Onfleet to Expand and Streamline Operations

Onfleet

Technology Category	Networks & Connectivity - Gateways
Applicable Industries	Marine & Shipping Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Inventory Management Last Mile Delivery
Challenge	Flowers for Dreams, a flower delivery company with a philanthropic business model, faced significant challenges in routing and logistics. The company, which operates in Chicago, Milwaukee, and Detroit, and ships across the Midwest, had been using rudimentary software for its delivery operations. However, the software broke down on Valentine’s Day, their busiest holiday, leaving hundreds of bouquets undelivered. This incident highlighted the need for a more robust and reliable solution for their software and logistics, prompting the company to seek a specialized solution to improve their operations and scale their business. Read More
About Customer	Flowers for Dreams is a flower delivery company that operates in Chicago, Milwaukee, and Detroit, and ships across the Midwest. The company was founded in 2012 with a unique business model focused on philanthropy. They donate 25% of all bouquet profits to charity, having donated over $1M to date to address pressing social issues such as housing and homelessness, mental health, BIPOC communities, and women and girls. The company aims to make flowers more accessible and affordable, and has expanded its operations to eight states, with Onfleet's delivery management software deployed in four of these states. Read More
Solution	In 2016, Flowers for Dreams integrated Onfleet's delivery management software into their operations. This software provided several key features that improved the company's logistics. Firstly, it offered driver tracking, which allowed the company to monitor their drivers in real-time and address issues such as delays due to flat tires, stalls, or accidents. Secondly, Onfleet provided delivery confirmation capabilities, enabling Flowers for Dreams to track deliveries and digitally record signatures, photos, or notes upon delivery. This was a significant improvement from their previous system, which lacked these features. Lastly, Onfleet's software improved routing efficiency, a critical factor for scaling operations across multiple locations and during peak periods. The software also provided data analysis capabilities, which would be crucial for the company's growth and improvement. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Gateways

Applicable Industries

Marine & Shipping

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Inventory Management

Last Mile Delivery

Challenge

Flowers for Dreams, a flower delivery company with a philanthropic business model, faced significant challenges in routing and logistics. The company, which operates in Chicago, Milwaukee, and Detroit, and ships across the Midwest, had been using rudimentary software for its delivery operations. However, the software broke down on Valentine’s Day, their busiest holiday, leaving hundreds of bouquets undelivered. This incident highlighted the need for a more robust and reliable solution for their software and logistics, prompting the company to seek a specialized solution to improve their operations and scale their business.

About Customer

Flowers for Dreams is a flower delivery company that operates in Chicago, Milwaukee, and Detroit, and ships across the Midwest. The company was founded in 2012 with a unique business model focused on philanthropy. They donate 25% of all bouquet profits to charity, having donated over $1M to date to address pressing social issues such as housing and homelessness, mental health, BIPOC communities, and women and girls. The company aims to make flowers more accessible and affordable, and has expanded its operations to eight states, with Onfleet's delivery management software deployed in four of these states.

Solution

In 2016, Flowers for Dreams integrated Onfleet's delivery management software into their operations. This software provided several key features that improved the company's logistics. Firstly, it offered driver tracking, which allowed the company to monitor their drivers in real-time and address issues such as delays due to flat tires, stalls, or accidents. Secondly, Onfleet provided delivery confirmation capabilities, enabling Flowers for Dreams to track deliveries and digitally record signatures, photos, or notes upon delivery. This was a significant improvement from their previous system, which lacked these features. Lastly, Onfleet's software improved routing efficiency, a critical factor for scaling operations across multiple locations and during peak periods. The software also provided data analysis capabilities, which would be crucial for the company's growth and improvement.

Impact #1	The implementation of Onfleet's delivery management software has significantly improved Flowers for Dreams' operations. The software has not only enabled the company to rapidly scale its delivery operations across the Midwest but also saved significant labor hours each week. Moreover, the software has enhanced the customer experience by providing timely tracking, pictures for delivery confirmation, and digital signatures. This has allowed Flowers for Dreams to know who received the flowers and much more. As a result, the company has become more profitable, efficient, and scalable, allowing them to focus more on their philanthropic efforts.

Impact #1

The implementation of Onfleet's delivery management software has significantly improved Flowers for Dreams' operations. The software has not only enabled the company to rapidly scale its delivery operations across the Midwest but also saved significant labor hours each week. Moreover, the software has enhanced the customer experience by providing timely tracking, pictures for delivery confirmation, and digital signatures. This has allowed Flowers for Dreams to know who received the flowers and much more. As a result, the company has become more profitable, efficient, and scalable, allowing them to focus more on their philanthropic efforts.

Benefit #1	Rapidly scaled delivery from Chicago to the entire Midwest, expanding operations to store locations and fulfillment centers in Milwaukee, Detroit, and Minneapolis, with local delivery across Illinois, Wisconsin, Michigan, and overnight shipping to Minnesota, Iowa, Indiana, Ohio, and Missouri.
Benefit #2	Saved dispatch 25 hours of labor per week, saving hundreds of dispatch hours each year.
Benefit #3	Configures over 100 routes per day on busy days.

Benefit #1

Rapidly scaled delivery from Chicago to the entire Midwest, expanding operations to store locations and fulfillment centers in Milwaukee, Detroit, and Minneapolis, with local delivery across Illinois, Wisconsin, Michigan, and overnight shipping to Minnesota, Iowa, Indiana, Ohio, and Missouri.

Benefit #2

Saved dispatch 25 hours of labor per week, saving hundreds of dispatch hours each year.

Benefit #3

Configures over 100 routes per day on busy days.

Download PDF Version

Overview

Flowers for Dreams Leverages Onfleet to Expand and Streamline Operations

Operational Impact

Quantitative Benefit