Flexport Case Studies Flexport's IoT Solution Boosts Victoria Plum's Growth Amidst Market Challenges

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	Flexport's IoT Solution Boosts Victoria Plum's Growth Amidst Market Challenges Flexport

Flexport's IoT Solution Boosts Victoria Plum's Growth Amidst Market Challenges

Flexport

Technology Category	Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Marine & Shipping Transportation
Applicable Functions	Logistics & Transportation Procurement
Use Cases	Last Mile Delivery Supply Chain Visibility
Challenge	Victoria Plum, a UK-based bathroom eCommerce brand, faced significant challenges in managing its diverse and large supply chain amidst the global disruption caused by the Covid-19 pandemic. The company's operation involves multiple manufacturers, each with unique supply chain challenges, making the process of ensuring simultaneous manufacturing, shipping, and delivery of a range of bathroom items to customers quite complex. The goal was to provide a seamless experience to customers with one order and one delivery, irrespective of the multiple factories and locations the goods were coming from. However, as global ocean capacity dropped in early 2020, ensuring equipment was available and in the right place became a challenge for Victoria Plum. The company also faced difficulties in meeting transit times, avoiding stock shortages, and ensuring order accuracy. Read More
About Customer	Victoria Plum is a fast-growing bathroom eCommerce brand founded in 2001. The company helps over 2 million customers across the UK achieve their own 'Little Bathroom Victories'. Victoria Plum operates a diverse and large supply chain and has successfully navigated the severe disruption of the global movement of goods and materials caused by the Covid-19 pandemic through agile commercial thinking and carefully devised contingency plans. The company's operation involves multiple manufacturers, each with unique supply chain challenges, making the process of ensuring simultaneous manufacturing, shipping, and delivery of a range of bathroom items to customers quite complex. Read More
Solution	Victoria Plum partnered with Flexport, a logistics technology provider, to improve its supply chain management and delivery process. Flexport's platform was instrumental in managing containers and goods in transit. Before Flexport, Victoria Plum had to contact different shippers about individual containers one-by-one to find out the status of a shipment, which could take days due to time zone differences. With Flexport, all conversations took place on the platform, enabling more regular supplier communications and improved relationships. Flexport's Order Management solution also helped Victoria Plum's supply chain team deliver more value to the business by automating the reporting of purchase orders (POs). This saved the team over two hours a day, allowing them to quickly identify any shipments that needed booking and dedicate their newly acquired spare time to delivering greater value to the business. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Middleware & Microservices

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Marine & Shipping

Transportation

Applicable Functions

Logistics & Transportation

Procurement

Use Cases

Last Mile Delivery

Supply Chain Visibility

Challenge

Victoria Plum, a UK-based bathroom eCommerce brand, faced significant challenges in managing its diverse and large supply chain amidst the global disruption caused by the Covid-19 pandemic. The company's operation involves multiple manufacturers, each with unique supply chain challenges, making the process of ensuring simultaneous manufacturing, shipping, and delivery of a range of bathroom items to customers quite complex. The goal was to provide a seamless experience to customers with one order and one delivery, irrespective of the multiple factories and locations the goods were coming from. However, as global ocean capacity dropped in early 2020, ensuring equipment was available and in the right place became a challenge for Victoria Plum. The company also faced difficulties in meeting transit times, avoiding stock shortages, and ensuring order accuracy.

About Customer

Victoria Plum is a fast-growing bathroom eCommerce brand founded in 2001. The company helps over 2 million customers across the UK achieve their own 'Little Bathroom Victories'. Victoria Plum operates a diverse and large supply chain and has successfully navigated the severe disruption of the global movement of goods and materials caused by the Covid-19 pandemic through agile commercial thinking and carefully devised contingency plans. The company's operation involves multiple manufacturers, each with unique supply chain challenges, making the process of ensuring simultaneous manufacturing, shipping, and delivery of a range of bathroom items to customers quite complex.

Solution

Victoria Plum partnered with Flexport, a logistics technology provider, to improve its supply chain management and delivery process. Flexport's platform was instrumental in managing containers and goods in transit. Before Flexport, Victoria Plum had to contact different shippers about individual containers one-by-one to find out the status of a shipment, which could take days due to time zone differences. With Flexport, all conversations took place on the platform, enabling more regular supplier communications and improved relationships. Flexport's Order Management solution also helped Victoria Plum's supply chain team deliver more value to the business by automating the reporting of purchase orders (POs). This saved the team over two hours a day, allowing them to quickly identify any shipments that needed booking and dedicate their newly acquired spare time to delivering greater value to the business.

Impact #1	The partnership with Flexport has enabled Victoria Plum to deliver a seamless delivery experience to all customers, reducing delays and improving supply chain visibility. The company has been able to remain resilient, seeing growth and enabling it to scale ranges and invest in new products, despite a challenging ocean market. The improved communication and access to data provided by the Flexport Platform have also enhanced Victoria Plum's relationships with suppliers. Furthermore, the automation of the reporting of purchase orders (POs) has allowed the supply chain team to take on greater responsibility and deliver further value to the business.

Impact #1

The partnership with Flexport has enabled Victoria Plum to deliver a seamless delivery experience to all customers, reducing delays and improving supply chain visibility. The company has been able to remain resilient, seeing growth and enabling it to scale ranges and invest in new products, despite a challenging ocean market. The improved communication and access to data provided by the Flexport Platform have also enhanced Victoria Plum's relationships with suppliers. Furthermore, the automation of the reporting of purchase orders (POs) has allowed the supply chain team to take on greater responsibility and deliver further value to the business.

Benefit #1	500+ hours saved per year on PO management
Benefit #2	£30+ M revenue growth in 12 months during the global pandemic

Benefit #1

500+ hours saved per year on PO management

Benefit #2

£30+ M revenue growth in 12 months during the global pandemic

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Overview

Flexport's IoT Solution Boosts Victoria Plum's Growth Amidst Market Challenges

Operational Impact

Quantitative Benefit