Camunda Case Studies Flexible, Lightweight Process Automation in just 48 hours

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	Flexible, Lightweight Process Automation in just 48 hours Camunda

Flexible, Lightweight Process Automation in just 48 hours

Camunda

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services Training
Challenge	Helsana, Switzerland’s largest healthcare insurer, was struggling with legacy, paper-based processes that were hindering its operations. The company had no easy way for customers to buy and approve products online, a feature that has become commonplace in the insurance industry. There was resistance to making the necessary process changes due to past negative experiences with monolithic, centralized process engines. These past process automation projects were associated with long hours of additional work, brittle code, and expensive consultancy fees. The challenge was to change the mindset about modern, lightweight, and flexible process automation and to demonstrate how it could benefit the business as a whole. Read More
About Customer	Helsana is the largest healthcare insurer in Switzerland, providing coverage for one in four Swiss people. The company, which has been in operation for 100 years, manages around 110 million CHF insurance claims and payments each month. Despite its size and longevity, Helsana was struggling with outdated, paper-based processes that were slowing down its operations and preventing it from offering online product purchases and approvals to its customers. The company was also resistant to change due to past negative experiences with process automation projects. Read More
Solution	Helsana decided to implement Camunda BPM, a modern, lightweight, and flexible process automation solution. The implementation began with a straightforward Proof of Concept (POC), which aimed to prove that a non-invasive introduction of Camunda BPM into Helsana’s backend ecosystem was not only possible, but incredibly easy. The target was a simple customer self-service sign-off on the website, enabling customers to verify their identity and purchase products directly online. The POC team worked with the business process owners to take full advantage of their innate knowledge, successfully replacing the traditional code in the old user interface with a BPMN process modelled in Camunda. In addition, the team built a 'Helsana Process Cockpit' based on Camunda Optimize, which shows the status of the self-service sign-off process at-a-glance and whether there are bottlenecks that need to be addressed. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

Training

Challenge

Helsana, Switzerland’s largest healthcare insurer, was struggling with legacy, paper-based processes that were hindering its operations. The company had no easy way for customers to buy and approve products online, a feature that has become commonplace in the insurance industry. There was resistance to making the necessary process changes due to past negative experiences with monolithic, centralized process engines. These past process automation projects were associated with long hours of additional work, brittle code, and expensive consultancy fees. The challenge was to change the mindset about modern, lightweight, and flexible process automation and to demonstrate how it could benefit the business as a whole.

About Customer

Helsana is the largest healthcare insurer in Switzerland, providing coverage for one in four Swiss people. The company, which has been in operation for 100 years, manages around 110 million CHF insurance claims and payments each month. Despite its size and longevity, Helsana was struggling with outdated, paper-based processes that were slowing down its operations and preventing it from offering online product purchases and approvals to its customers. The company was also resistant to change due to past negative experiences with process automation projects.

Solution

Helsana decided to implement Camunda BPM, a modern, lightweight, and flexible process automation solution. The implementation began with a straightforward Proof of Concept (POC), which aimed to prove that a non-invasive introduction of Camunda BPM into Helsana’s backend ecosystem was not only possible, but incredibly easy. The target was a simple customer self-service sign-off on the website, enabling customers to verify their identity and purchase products directly online. The POC team worked with the business process owners to take full advantage of their innate knowledge, successfully replacing the traditional code in the old user interface with a BPMN process modelled in Camunda. In addition, the team built a 'Helsana Process Cockpit' based on Camunda Optimize, which shows the status of the self-service sign-off process at-a-glance and whether there are bottlenecks that need to be addressed.

Impact #1	The implementation of Camunda BPM allowed Helsana to modernize its processes and offer online product purchases and approvals to its customers.
Impact #2	The 'Helsana Process Cockpit' provided a clear overview of the self-service sign-off process, enabling the company to quickly identify and address any bottlenecks.
Impact #3	The successful implementation of the POC led to further investment in training, with Helsana arranging five days of onsite Camunda training for its stakeholders.

Impact #1

The implementation of Camunda BPM allowed Helsana to modernize its processes and offer online product purchases and approvals to its customers.

Impact #2

The 'Helsana Process Cockpit' provided a clear overview of the self-service sign-off process, enabling the company to quickly identify and address any bottlenecks.

Impact #3

The successful implementation of the POC led to further investment in training, with Helsana arranging five days of onsite Camunda training for its stakeholders.

Benefit #1	In just 2½ days the team completed the POC, backend integration, output management integration, ERP contract process and compiled documentation.
Benefit #2	Within the first three months of the go-live, 15,000 applications were made via the self-service sign-off.

Benefit #1

In just 2½ days the team completed the POC, backend integration, output management integration, ERP contract process and compiled documentation.

Benefit #2

Within the first three months of the go-live, 15,000 applications were made via the self-service sign-off.

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Overview

Flexible, Lightweight Process Automation in just 48 hours

Operational Impact

Quantitative Benefit