Fixed Route Software Success: Lethbridge Transit

Lethbridge Transit implemented TripSpark’s complete ITS solution for both fixed route and demand response operations. The ITS solution transformed their entire operation, encouraging staff to work more efficiently. Drivers benefited from in-vehicle MDTs (Ranger units), which allowed them to focus on driving and customer service. The Ranger units served as a single point of logon to the integrated system, automating many tasks and enabling drivers to make schedule adjustments for more efficient routes. The ability to monitor buses in real-time and review daily events helped resolve schedule adherence issues. The integration of fixed and paratransit software and hardware with scheduling and routing software was a key factor in choosing TripSpark. This single-vendor approach ensured seamless integration of all components, including downtown signs and the MyRide website, which provided accurate information to riders. The web-based passenger information system allowed riders to access schedules, locate buses, and plan trips easily from any web-enabled device or telephone. The paratransit software system improved driver efficiency by enabling precise vehicle location monitoring and offering same-day bookings. The notification system reduced late cancellations and no-shows by alerting riders before their vehicle arrived. The self-service trip portal allowed riders to book, cancel, and manage trips online, providing convenience without the need for additional staff.