Fitness Passport Streamlines Operations and Reduces Queries with Freshworks

Fitness Passport, a corporate health and fitness program in Australia, was facing several challenges in its operations. The organization was struggling with inaccurate data and reporting, which hindered their ability to make critical business decisions. The lack of insights was a significant issue as it prevented them from understanding what was working for their members and what wasn't. Additionally, there was a lack of cross-team collaboration, which was affecting their efficiency and productivity. The organization was also dealing with a high volume of routine queries, which was taking up a significant amount of their resources. The legacy Salesforce solution they were using was not providing the reliability and capabilities they needed.

Fitness Passport is a corporate health and fitness program based in Australia. The organization is committed to helping its members maintain their fitness regimes by making gyms more affordable and adding variety into their routines. Fitness Passport works with large eligible businesses to give employees access to a wide range of local health and fitness facilities. The organization's mission is to keep its members motivated and on top of their fitness regime. To achieve this, Fitness Passport works with businesses, fitness facilities, and the members themselves. The organization is constantly looking for ways to improve its services and deliver great experiences for its members.