FlowForma Case Studies Fit-For-Purpose Processes Give Big Boost To Hospitals

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	Fit-For-Purpose Processes Give Big Boost To Hospitals FlowForma

Fit-For-Purpose Processes Give Big Boost To Hospitals

FlowForma

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Human Resources
Use Cases	Process Control & Optimization Remote Asset Management
Services	Software Design & Engineering Services
Challenge	The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust provides a range of acute and community health services in North of England towns across Lancashire and South Cumbria. A combination of highly distributed departments and multiple processes pose a huge administrative challenge for the 8,000 NHS employees involved in administration. Many departments have bespoke processes that relied on paper trails, email or telephone calls, resulting in frequent delays, particularly when new staff had to familiarize themselves with a mixture of daily and monthly tasks. The decision was taken to move their business processes online with a no code, process automation solution. Read More
About Customer	The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust is a healthcare provider that offers a range of acute and community health services in North of England towns across Lancashire and South Cumbria. The organization is comprised of highly distributed departments and multiple processes, which pose a significant administrative challenge for the 8,000 NHS employees involved in administration. Many of these departments have bespoke processes that rely on paper trails, email, or telephone calls, leading to frequent delays and inefficiencies. The complexity of these processes often increases when new staff members have to familiarize themselves with a mixture of daily and monthly tasks. Read More
Solution	FlowForma Process Automation was chosen as the ideal solution to fit BTH’s requirements. The team at BTH quickly learned to like about FlowForma Process Automation is its ability to handle all kinds of processes. Ease of use and adaptability have led to widespread adoption across the hospitals. To date, 55 processes have been automated within the first 12 months. At one end are forms with simple requirements that were created and deployed in a matter of hours, such as Accommodation Requests and a Raising Concerns form. At the other, more complex flows were developed, like the ESR (Electronic Staff Record) Assignment Change form that passes through five departments. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Human Resources

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Software Design & Engineering Services

Challenge

The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust provides a range of acute and community health services in North of England towns across Lancashire and South Cumbria. A combination of highly distributed departments and multiple processes pose a huge administrative challenge for the 8,000 NHS employees involved in administration. Many departments have bespoke processes that relied on paper trails, email or telephone calls, resulting in frequent delays, particularly when new staff had to familiarize themselves with a mixture of daily and monthly tasks. The decision was taken to move their business processes online with a no code, process automation solution.

About Customer

The Blackpool Teaching Hospitals (BTH) NHS Foundation Trust is a healthcare provider that offers a range of acute and community health services in North of England towns across Lancashire and South Cumbria. The organization is comprised of highly distributed departments and multiple processes, which pose a significant administrative challenge for the 8,000 NHS employees involved in administration. Many of these departments have bespoke processes that rely on paper trails, email, or telephone calls, leading to frequent delays and inefficiencies. The complexity of these processes often increases when new staff members have to familiarize themselves with a mixture of daily and monthly tasks.

Solution

FlowForma Process Automation was chosen as the ideal solution to fit BTH’s requirements. The team at BTH quickly learned to like about FlowForma Process Automation is its ability to handle all kinds of processes. Ease of use and adaptability have led to widespread adoption across the hospitals. To date, 55 processes have been automated within the first 12 months. At one end are forms with simple requirements that were created and deployed in a matter of hours, such as Accommodation Requests and a Raising Concerns form. At the other, more complex flows were developed, like the ESR (Electronic Staff Record) Assignment Change form that passes through five departments.

Impact #1	FlowForma Process Automation has been seamlessly adopted into the complex ecosystem of a UK hospital group and transformed a wide range of administrative processes.
Impact #2	Ease of use and adaptability have led to widespread adoption across the hospitals.
Impact #3	FlowForma Process Automation has also proved to be a valuable tool in helping with compliance.

Impact #1

FlowForma Process Automation has been seamlessly adopted into the complex ecosystem of a UK hospital group and transformed a wide range of administrative processes.

Impact #2

Ease of use and adaptability have led to widespread adoption across the hospitals.

Impact #3

FlowForma Process Automation has also proved to be a valuable tool in helping with compliance.

Benefit #1	55 processes have been automated within the first 12 months.

Benefit #1

55 processes have been automated within the first 12 months.

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Overview

Fit-For-Purpose Processes Give Big Boost To Hospitals

Operational Impact

Quantitative Benefit