Case Studies
First West Credit Union: Defending Against Attrition
Overview
Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Finance & Insurance | |
Business Operation Human Resources | |
System Integration Training | |
Operational Impact
First West was able to effectively and quickly identify turnover trends across various regions and positions, enabling the HR team and regional leaders to take action and implement several initiatives. | |
Specific programs were launched to target both hiring and employee engagement in key roles in the retail banking industry, resulting in significant turnover reduction. | |
The HR team used Visier to shine a spotlight on workforce process and data coding inconsistencies across its many branches, streamlining talent acquisition and management programs by creating standard protocols for prescreening, assessing, and handling the pool of candidates. | |
Quantitative Benefit
3.1% reduction in organizational turnover over two years. | |
9.9% reduction in turnover of entry-level, client-facing roles in one region over three years. | |
13.6% reduction in turnover of key banking roles in one region over two years. | |