RingCentral
Case Studies
First Credit Services Enhances Call Archiving with RingCentral’s APIs
Overview
First Credit Services Enhances Call Archiving with RingCentral’s APIsRingCentral |
Infrastructure as a Service (IaaS) - Backup & Recovery Platform as a Service (PaaS) - Application Development Platforms | |
Finance & Insurance Telecommunications | |
Product Research & Development | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The integration of RingCentral’s APIs into FCS's operations has resulted in significant operational benefits. The company now has a more reliable cloud phone system, which has improved the efficiency and effectiveness of their collection calls and other outsourced business services. The custom solution for downloading and archiving call recordings has ensured that FCS can retain important call recordings for the required duration, providing a safety net in case of consumer complaints or lawsuits. This has given the company the peace of mind of knowing that they are not losing any important call recordings. The successful implementation of this solution has also opened up possibilities for further integration with the RingCentral platform, potentially enhancing the company's operations even further. | |
Quantitative Benefit
Archives over 50,000 calls a day | |
Downloads about 3.5 to 4 GB of data every day | |
Developed a solution in about three and a half months | |