Astera Case Studies Finland-Based Global Engineering and Service Company Processes 40,000+ Contracts in 100 hours to Deliver a Smooth After-Sales Experience

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	Finland-Based Global Engineering and Service Company Processes 40,000+ Contracts in 100 hours to Deliver a Smooth After-Sales Experience Astera

Finland-Based Global Engineering and Service Company Processes 40,000+ Contracts in 100 hours to Deliver a Smooth After-Sales Experience

Astera

Technology Category	Analytics & Modeling - Data Mining
Applicable Functions	Business Operation Sales & Marketing
Services	Cloud Planning, Design & Implementation Services
Challenge	The Finland-based engineering and service company, a global leader in the manufacturing of escalators, elevators, automatic doors, and moving walkways, faced a significant challenge in processing claims for maintenance and servicing on broken or faulty parts. The company's after-sales team had to manually sift through entire agreements to find out whether a customer is eligible for its under-warranty services. The biggest challenge was extracting coverage and exclusion information from 40,000+ contracts manually. Each contract contained heavy legal verbiage that spanned up to 250 pages. It took anywhere between several hours to days for the paralegals to review each contract and draw out a synopsis for claim eligibility. Due to the sheer volume of contracts and lack of resources, reviewing every document with precision and verifying customers' claims would've taken the team thousands of man-days. Read More
About Customer	The customer is a Finland-based global leader in engineering and services. They manufacture escalators, elevators, automatic doors, and moving walkways. The company operates in more than 60 countries and has a worldwide network of distributors that serves over 450,000 building owners and facilities management customers. Aside from product installations, the company also provides after-sales services based on the contract agreement, ensuring better customer retention and loyalty. The company emphasizes its ability to deliver exceptional after-sales experience to customers. This customer-first mindset has allowed the company to build a stellar reputation while maintaining its position as an industry leader in the urban engineering sector. Read More
Solution	The company opted for Astera ReportMiner to automate its data extraction processes. Astera's professional services team worked with the company to track specific keywords and phrases related to various parts of its products found under coverage and exclusion sections in contracts. Using Astera ReportMiner, the engineers created three report models to extract from all PDF formats. They designed a workflow that used custom logic to run through batches of contracts for finding and extracting the predefined set of keywords and phrases. Using features like Pattern Match, finding those keywords in each document took only a few seconds. The final step involved loading the extracted data into an Excel file that presented the keyword data in a tabular format. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Data Mining

Applicable Functions

Business Operation

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

Challenge

The Finland-based engineering and service company, a global leader in the manufacturing of escalators, elevators, automatic doors, and moving walkways, faced a significant challenge in processing claims for maintenance and servicing on broken or faulty parts. The company's after-sales team had to manually sift through entire agreements to find out whether a customer is eligible for its under-warranty services. The biggest challenge was extracting coverage and exclusion information from 40,000+ contracts manually. Each contract contained heavy legal verbiage that spanned up to 250 pages. It took anywhere between several hours to days for the paralegals to review each contract and draw out a synopsis for claim eligibility. Due to the sheer volume of contracts and lack of resources, reviewing every document with precision and verifying customers' claims would've taken the team thousands of man-days.

About Customer

The customer is a Finland-based global leader in engineering and services. They manufacture escalators, elevators, automatic doors, and moving walkways. The company operates in more than 60 countries and has a worldwide network of distributors that serves over 450,000 building owners and facilities management customers. Aside from product installations, the company also provides after-sales services based on the contract agreement, ensuring better customer retention and loyalty. The company emphasizes its ability to deliver exceptional after-sales experience to customers. This customer-first mindset has allowed the company to build a stellar reputation while maintaining its position as an industry leader in the urban engineering sector.

Solution

The company opted for Astera ReportMiner to automate its data extraction processes. Astera's professional services team worked with the company to track specific keywords and phrases related to various parts of its products found under coverage and exclusion sections in contracts. Using Astera ReportMiner, the engineers created three report models to extract from all PDF formats. They designed a workflow that used custom logic to run through batches of contracts for finding and extracting the predefined set of keywords and phrases. Using features like Pattern Match, finding those keywords in each document took only a few seconds. The final step involved loading the extracted data into an Excel file that presented the keyword data in a tabular format.

Impact #1	The company was able to process 40,000+ contracts in approximately 4 days.
Impact #2	The company uploaded the final Excel reports in its ERP system to make the coverage information available to all departments.
Impact #3	The process is repeatable and customizable, it now takes them a few minutes to extract coverage information from new contracts and make accurate decisions on approving or rejecting claims.

Impact #1

The company was able to process 40,000+ contracts in approximately 4 days.

Impact #2

The company uploaded the final Excel reports in its ERP system to make the coverage information available to all departments.

Impact #3

The process is repeatable and customizable, it now takes them a few minutes to extract coverage information from new contracts and make accurate decisions on approving or rejecting claims.

Benefit #1	Processing 40K+ PDF contracts in approx. 4 days.
Benefit #2	Clearing out the piled-up batch of 40,000+ contracts in about 100 hours.

Benefit #1

Processing 40K+ PDF contracts in approx. 4 days.

Benefit #2

Clearing out the piled-up batch of 40,000+ contracts in about 100 hours.

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Overview

Finland-Based Global Engineering and Service Company Processes 40,000+ Contracts in 100 hours to Deliver a Smooth After-Sales Experience

Operational Impact

Quantitative Benefit