Case Studies
Finding the final piece of the total quality management puzzle
Overview
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Database Management & Storage Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Consumer Goods Electronics Healthcare & Hospitals | |
Business Operation Product Research & Development Quality Assurance | |
Predictive Maintenance Process Control & Optimization Regulatory Compliance Monitoring Remote Asset Management | |
Software Design & Engineering Services System Integration Training | |
Operational Impact
With InfinityQS ProFicient as an enterprise quality data repository, GSI discovered the missing piece of its total quality management puzzle. Jack Kraemer, President and COO of GSI, says, “We have made numerous investments in technology to help support our quality initiatives, and InfinityQS ProFicient allows us to bring everything together. We can now assimilate data from different systems and device locations — whether from our ERP system, document control program, or other inspection equipment — into one, centralized hub for easy analysis and decision making.” | |
The benefits of total quality management, with InfinityQS ProFicient at the center, are realized throughout all levels of the company. On the plant floor, operators and quality engineers have real-time visibility into processes, allowing a proactive approach when tests indicate a process shift toward out-of-spec. By automating data collection and assimilating information in organized charts and graphs, GSI can easily support discussions with customers and suppliers when developing new products. The data is also used to prove regulatory compliance and meet audit requirements. From a corporate standpoint, total quality management serves as a competitive differentiator, allowing GSI to enhance its brand image and uphold its reputation as a quality-minded printer. | |
However, customers are the primary beneficiaries of GSI’s total quality management initiatives. With GSI, customers have confidence that they are receiving a top quality product that meets compliance standards. As a result, GSI has reduced customer complaint rates from 2.5% to less than 0.5%. | |
Quantitative Benefit
Reduced customer complaint rates from 2.5% to less than 0.5%. | |