NAVEX Case Studies Finding a Cure for the Common Compliance System

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	Finding a Cure for the Common Compliance System NAVEX

Finding a Cure for the Common Compliance System

NAVEX

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring
Services	System Integration
Challenge	Samaritan Health Services (SHS), a regional network of Oregon hospitals, physicians, and senior care facilities, was facing a challenge in maintaining compliance with all governmental mandates. The organization had a small compliance department, headed by Corporate Compliance Officer Colleen Fair, which was responsible for ensuring compliance for all 5,000 SHS employees. The department was using a toll-free hotline through a third-party service for anonymous employee reporting. However, this service had limitations as it lacked web-based reporting functionality and a case management system that would allow compliance staff to add data from conversations that did not come to her attention through the hotline. Read More
About Customer	Samaritan Health Services (SHS) is a regional network of hospitals, physicians, and senior care facilities in Oregon. United by a set of core values and consideration for local health care needs, SHS serves the needs of people in the mid-Willamette Valley and the Central Oregon Coast. The organization is committed to high ethical standards and aims to make the right decisions for patients, employees, and staff. The SHS vision is inspired by values that include integrity and respect. In keeping with those values, SHS fosters an environment of safety and ethical practices for workers and patients. The organization has a small compliance department, responsible for keeping the organization compliant with all governmental mandates. Read More
Solution	SHS found the solution they needed with NAVEX Global. The system they selected included an anonymous hotline and web-based incident reporting with the capability to track and manage cases that began with face-to-face conversations. It also cost less than the previous hotline solution. SHS worked with NAVEX Global’s Implementation Services team to ensure the system met their specific needs. The goal was not to build a compliance department, but to build compliance awareness and understanding among all employees. When an issue notification comes in, it goes to Fair and three other staff including a privacy officer and legal counsel. Using the NAVEX Global system, Fair assigns the case, directs the next steps and tracks progress toward resolution. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Services

System Integration

Challenge

Samaritan Health Services (SHS), a regional network of Oregon hospitals, physicians, and senior care facilities, was facing a challenge in maintaining compliance with all governmental mandates. The organization had a small compliance department, headed by Corporate Compliance Officer Colleen Fair, which was responsible for ensuring compliance for all 5,000 SHS employees. The department was using a toll-free hotline through a third-party service for anonymous employee reporting. However, this service had limitations as it lacked web-based reporting functionality and a case management system that would allow compliance staff to add data from conversations that did not come to her attention through the hotline.

About Customer

Samaritan Health Services (SHS) is a regional network of hospitals, physicians, and senior care facilities in Oregon. United by a set of core values and consideration for local health care needs, SHS serves the needs of people in the mid-Willamette Valley and the Central Oregon Coast. The organization is committed to high ethical standards and aims to make the right decisions for patients, employees, and staff. The SHS vision is inspired by values that include integrity and respect. In keeping with those values, SHS fosters an environment of safety and ethical practices for workers and patients. The organization has a small compliance department, responsible for keeping the organization compliant with all governmental mandates.

Solution

SHS found the solution they needed with NAVEX Global. The system they selected included an anonymous hotline and web-based incident reporting with the capability to track and manage cases that began with face-to-face conversations. It also cost less than the previous hotline solution. SHS worked with NAVEX Global’s Implementation Services team to ensure the system met their specific needs. The goal was not to build a compliance department, but to build compliance awareness and understanding among all employees. When an issue notification comes in, it goes to Fair and three other staff including a privacy officer and legal counsel. Using the NAVEX Global system, Fair assigns the case, directs the next steps and tracks progress toward resolution.

Impact #1	The implementation of NAVEX Global’s EthicsPoint has allowed SHS to foster an environment of safety and ethical practices for workers and patients.
Impact #2	The system has provided SHS with the functionality they needed, including an anonymous hotline and web-based incident reporting with the capability to track and manage cases.
Impact #3	The system has also allowed for the tracking of progress towards resolution of compliance issues.

Impact #1

The implementation of NAVEX Global’s EthicsPoint has allowed SHS to foster an environment of safety and ethical practices for workers and patients.

Impact #2

The system has provided SHS with the functionality they needed, including an anonymous hotline and web-based incident reporting with the capability to track and manage cases.

Impact #3

The system has also allowed for the tracking of progress towards resolution of compliance issues.

Benefit #1	The system cost less than the previous hotline solution.

Benefit #1

The system cost less than the previous hotline solution.

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Overview

Finding a Cure for the Common Compliance System

Operational Impact

Quantitative Benefit