NETSCOUT Case Studies Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program

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	Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program NETSCOUT

Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Human Resources
Use Cases	Predictive Maintenance Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	The company was facing staffing shortfalls during high-traffic annual tax filing periods, which was a critical time in their financial calendar. The Network Operations (NetOps) team was short of in-demand subject matter experts due to staff promotions, transfers, departures, and vacation schedules. Despite engaging NETSCOUT for regularly scheduled nGeniusONE knowledge transfer sessions, the team was still short-handed. The company’s technology landscape was also getting more complex, involving third-party providers and cloud delivery platforms that occasionally experienced performance anomalies that NetOps needed to triage. The company needed to find an innovative way to maximize the use, and extend the value, of the nGeniusONE platform to monitor and analyze new applications that were regularly added by the company’s business units. Read More
About Customer	The customer is a global financial services company that offers a vast portfolio of consulting services and software solutions supporting both commercial and personal-business customers. The company is taking full advantage of a digital platform portfolio that includes Web and mobile applications. The company’s Contact Centers deliver next-generation voice and video services that are crucial to supporting the business. In addition, their information technology (IT) team operates traditional data centers to help keep the financial business running at the company’s hundreds of remote locations. Read More
Solution	The company selected the NETSCOUT Visibility as a Service (VaaS) offering to enhance business service reliability and improve nGeniusONE troubleshooting effectiveness. NETSCOUT’s delivery of remote nGeniusONE proactive monitoring, with a global VaaS team comprised of application and network experts leveraging proven business practices to maximize troubleshooting effectiveness across the business. These fully trained nGeniusONE SMEs were able to immediately show value to the IT business with their abilities to build dashboard views, evaluate service dependency maps, and design logical troubleshooting workflows to quickly ascertain the source of the application processing delays. The VaaS team helps collect, organize, and analyze the company’s application and network performance data in order to provide monthly utilization summary, performance benchmarks, trending, and consultative meetings with recommendations for improvements. If issues arise, the VaaS team provides troubleshooting expertise that reduces the mean-time-to-know (MTTK) and accelerate mean-time-to-repair (MTTR). Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Human Resources

Use Cases

Predictive Maintenance

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

The company was facing staffing shortfalls during high-traffic annual tax filing periods, which was a critical time in their financial calendar. The Network Operations (NetOps) team was short of in-demand subject matter experts due to staff promotions, transfers, departures, and vacation schedules. Despite engaging NETSCOUT for regularly scheduled nGeniusONE knowledge transfer sessions, the team was still short-handed. The company’s technology landscape was also getting more complex, involving third-party providers and cloud delivery platforms that occasionally experienced performance anomalies that NetOps needed to triage. The company needed to find an innovative way to maximize the use, and extend the value, of the nGeniusONE platform to monitor and analyze new applications that were regularly added by the company’s business units.

About Customer

The customer is a global financial services company that offers a vast portfolio of consulting services and software solutions supporting both commercial and personal-business customers. The company is taking full advantage of a digital platform portfolio that includes Web and mobile applications. The company’s Contact Centers deliver next-generation voice and video services that are crucial to supporting the business. In addition, their information technology (IT) team operates traditional data centers to help keep the financial business running at the company’s hundreds of remote locations.

Solution

The company selected the NETSCOUT Visibility as a Service (VaaS) offering to enhance business service reliability and improve nGeniusONE troubleshooting effectiveness. NETSCOUT’s delivery of remote nGeniusONE proactive monitoring, with a global VaaS team comprised of application and network experts leveraging proven business practices to maximize troubleshooting effectiveness across the business. These fully trained nGeniusONE SMEs were able to immediately show value to the IT business with their abilities to build dashboard views, evaluate service dependency maps, and design logical troubleshooting workflows to quickly ascertain the source of the application processing delays. The VaaS team helps collect, organize, and analyze the company’s application and network performance data in order to provide monthly utilization summary, performance benchmarks, trending, and consultative meetings with recommendations for improvements. If issues arise, the VaaS team provides troubleshooting expertise that reduces the mean-time-to-know (MTTK) and accelerate mean-time-to-repair (MTTR).

Impact #1	The company was able to save expenses and time traditionally associated with recruiting, hiring, and training new IT personnel with highly specialized nGeniusONE, network monitoring, and packet decode expertise.
Impact #2	The NETSCOUT VaaS team has gained a granular understanding of nGeniusONE deployment within the company’s infrastructure and has built a rapport with the NetOps team.
Impact #3	The company is maximizing the value of existing investment in nGeniusONE and ISNG technology, with VaaS SMEs providing effective network, application, and business service troubleshooting leveraging the existing NETSCOUT footprint.

Impact #1

The company was able to save expenses and time traditionally associated with recruiting, hiring, and training new IT personnel with highly specialized nGeniusONE, network monitoring, and packet decode expertise.

Impact #2

The NETSCOUT VaaS team has gained a granular understanding of nGeniusONE deployment within the company’s infrastructure and has built a rapport with the NetOps team.

Impact #3

The company is maximizing the value of existing investment in nGeniusONE and ISNG technology, with VaaS SMEs providing effective network, application, and business service troubleshooting leveraging the existing NETSCOUT footprint.

Benefit #1	100% troubleshooting accuracy leading to MTTR reductions

Benefit #1

100% troubleshooting accuracy leading to MTTR reductions

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Overview

Financial Services Leader Improves Business Delivery with NETSCOUT Visibility as a Service Program

Operational Impact

Quantitative Benefit