NETSCOUT
Case Studies
Financial Services Giant Fidelity Investments Uses NETSCOUT Solutions to Optimize the Performance of Its Global Network and IT Services
Overview
Financial Services Giant Fidelity Investments Uses NETSCOUT Solutions to Optimize the Performance of Its Global Network and IT ServicesNETSCOUT |
Analytics & Modeling - Real Time Analytics Networks & Connectivity - Network Management & Analysis Software | |
Finance & Insurance | |
Business Operation | |
Predictive Maintenance Service Parts Management | |
Data Science Services System Integration | |
Operational Impact
The results from utilizing NETSCOUT and its solutions have been measurable – and noticeable. Says Yumul, “With NETSCOUT nGeniusONE, you get an overall or complete end-to-end view of application and network status in a single dashboard pane.” | |
One KPI that was especially pleasing to Fidelity was the improvement of time spent in the war room. Before NETSCOUT, Fidelity spent on average 10-20 hours in the war room per core incident. After deploying NETSCOUT solutions, it dropped to no more than five hours – a two to four times improvement. | |
MTTR was reduced as well by an incredible 80 percent or greater, says Yumul. But that’s not all. Overall, every network monitoring KPI not only improved, but substantially so. Problem identification, service performance management, MTTK, service disruptions and time spent troubleshooting – all improved from 50 to 74 percent, Yumul says. | |
Quantitative Benefit
Time spent in the war room per core incident dropped to no more than five hours – a two to four times improvement. | |
MTTR was reduced by an incredible 80 percent or greater. | |
Overall, every network monitoring KPI not only improved, but substantially so. Problem identification, service performance management, MTTK, service disruptions and time spent troubleshooting – all improved from 50 to 74 percent. | |