NETSCOUT Case Studies Financial Services Company Successfully Adds Acquisition to Network With NETSCOUT nGeniusONE Platform that Measures Metrics that Matter

Edit This Case Study Record

	Financial Services Company Successfully Adds Acquisition to Network With NETSCOUT nGeniusONE Platform that Measures Metrics that Matter NETSCOUT

Financial Services Company Successfully Adds Acquisition to Network With NETSCOUT nGeniusONE Platform that Measures Metrics that Matter

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Visualization Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Infrastructure Inspection Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	As the company grew, the upgrades, additions, and expansions of their data centers, contact centers, and remote branches increased the network complexities for the IT teams. The team was relegated to using a combination of legacy tools that were both ineffective and left gaps in visibility. This exposed the organization to the potential for severe issues to arise that could not be resolved before they impacted end-user employees and customers. IT needed to quickly migrate newly acquired locations to the company standard infrastructure architecture for visibility, consistent processes, and ease of troubleshooting. That infrastructure had to be updated to include the latest management and monitoring technologies. The addition of many more remote branch locations providing service to their most high-value clients, brought an urgency to ensure and improve access and performance of their access to critical business applications. Read More
About Customer	This North America-based financial services provider with over 10,000 employees, helps millions of customers across multiple business lines plan and manage their financial portfolios. With over a century of experience providing trusted service, the company enjoys a stellar reputation for financial expertise, strength, and delivering value. The company is growing rapidly through both increases in organic revenue and acquisitions. Executives, including those in IT, are committed to leveraging technology to increase the scalability of the business. Key elements of focus for growth are: the quality of the end user experience, visibility to remote offices, and operational intelligence for quality decision-making. Read More
Solution	As a long-term user of NETSCOUT’s nGeniusONE Service Assurance platform, the IT team relied on NETSCOUT® to quickly upgrade all existing and acquired locations to a new standard infrastructure architecture with the most current technologies. The nGeniusONE platform with software-based InfiniStreamNG and nGenius 5100 Packet Flow Switches (PFS) appliances provided visualization and representation of the network details. At the same time, the company invested in a critical hybrid application with a cloud front-end and on-premise databases and hardware. They used the nGeniusONE service dependency map to architect the deployment to ensure high availability and performance delivery. nGeniusPULSE hardware nPoints are deployed in Data Centers and at the remote branch locations to monitor the availability and performance of the most critical internal and customer-facing applications. A NETSCOUT dedicated Remote Site Engineer (RSE) has provided valuable assistance in configuring, deploying, and managing the solutions. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

As the company grew, the upgrades, additions, and expansions of their data centers, contact centers, and remote branches increased the network complexities for the IT teams. The team was relegated to using a combination of legacy tools that were both ineffective and left gaps in visibility. This exposed the organization to the potential for severe issues to arise that could not be resolved before they impacted end-user employees and customers. IT needed to quickly migrate newly acquired locations to the company standard infrastructure architecture for visibility, consistent processes, and ease of troubleshooting. That infrastructure had to be updated to include the latest management and monitoring technologies. The addition of many more remote branch locations providing service to their most high-value clients, brought an urgency to ensure and improve access and performance of their access to critical business applications.

About Customer

This North America-based financial services provider with over 10,000 employees, helps millions of customers across multiple business lines plan and manage their financial portfolios. With over a century of experience providing trusted service, the company enjoys a stellar reputation for financial expertise, strength, and delivering value. The company is growing rapidly through both increases in organic revenue and acquisitions. Executives, including those in IT, are committed to leveraging technology to increase the scalability of the business. Key elements of focus for growth are: the quality of the end user experience, visibility to remote offices, and operational intelligence for quality decision-making.

Solution

As a long-term user of NETSCOUT’s nGeniusONE Service Assurance platform, the IT team relied on NETSCOUT® to quickly upgrade all existing and acquired locations to a new standard infrastructure architecture with the most current technologies. The nGeniusONE platform with software-based InfiniStreamNG and nGenius 5100 Packet Flow Switches (PFS) appliances provided visualization and representation of the network details. At the same time, the company invested in a critical hybrid application with a cloud front-end and on-premise databases and hardware. They used the nGeniusONE service dependency map to architect the deployment to ensure high availability and performance delivery. nGeniusPULSE hardware nPoints are deployed in Data Centers and at the remote branch locations to monitor the availability and performance of the most critical internal and customer-facing applications. A NETSCOUT dedicated Remote Site Engineer (RSE) has provided valuable assistance in configuring, deploying, and managing the solutions.

Impact #1	The company has reduced Mean-Time-to-Know (MTTK) and Mean-Time to Resolution (MTTR) using contextual workflows to more quickly isolate the problem domain.
Impact #2	The nGeniusONE platform with nGeniusPULSE delivers the visibility the company needs to pro-actively monitor their network and applications together with the in-depth data necessary to correct issues.
Impact #3	After identifying the cause of the lack of bandwidth, they are working closely with 3rd party vendors to ensure Service Level Agreements are met and the performance for the end-users in these offices has improved as a result.

Impact #1

The company has reduced Mean-Time-to-Know (MTTK) and Mean-Time to Resolution (MTTR) using contextual workflows to more quickly isolate the problem domain.

Impact #2

The nGeniusONE platform with nGeniusPULSE delivers the visibility the company needs to pro-actively monitor their network and applications together with the in-depth data necessary to correct issues.

Impact #3

After identifying the cause of the lack of bandwidth, they are working closely with 3rd party vendors to ensure Service Level Agreements are met and the performance for the end-users in these offices has improved as a result.

Benefit #1	Reduced time to isolate problems on critical priority 1 issues
Benefit #2	Improved user experience at remote branch locations

Benefit #1

Reduced time to isolate problems on critical priority 1 issues

Benefit #2

Improved user experience at remote branch locations

Download PDF Version

Overview

Financial Services Company Successfully Adds Acquisition to Network With NETSCOUT nGeniusONE Platform that Measures Metrics that Matter

Operational Impact

Quantitative Benefit