NETSCOUT
Case Studies
Financial Services Company Assures Services to Customers & Employees During Data Center Transformation
Overview
Financial Services Company Assures Services to Customers & Employees During Data Center TransformationNETSCOUT |
Infrastructure as a Service (IaaS) - Cloud Computing Infrastructure as a Service (IaaS) - Hybrid Cloud Infrastructure as a Service (IaaS) - Private Cloud | |
Finance & Insurance | |
Business Operation | |
Predictive Maintenance Process Control & Optimization Real-Time Location System (RTLS) | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
Reducing the time necessary to gain mean-time-to-knowledge (MTTK) and resolution (MTTR) by having visibility throughout their internally and customerfacing environments. This is reducing and avoiding downtime, improving customer experience, increasing vendor cooperation, and lowering threats to their reputation as a quality market trading exchange and partner. | |
Improving decision-making by having evidence from monitoring end-user traffic, which has helped their budgeting process associated with capacity planning along with scheduling technology maintenance and upgrades for low-peak times. | |
Increasing collaboration within the financial organization with senior management, line of businesses, and between network and application teams with details on customer and employee activity. | |
Quantitative Benefit
Reduced downtime with lower MTTK and MTTR for both employee- and customerfacing application services | |
Improved planning and budgeting with trended information from actual user activity | |