NETSCOUT Case Studies Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies

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	Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies NETSCOUT

Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Human Resources
Use Cases	Remote Asset Management Remote Collaboration Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The holdings company and banking institution, while benefiting from centralized IT efficiencies, have separate network infrastructures, business services, and capital expenditure (CapEx) processes. This occasionally prompts sequential, rather than concurrent, adoption of common vendor technology platforms. The challenges for work-from-home (WFH) employees included access to, and reliable performance of Citrix virtual desktop infrastructure (VDI) for secure business application use, Oracle services, and VoIP and Cisco Unified Computing System (UCS) service quality. These issues remained largely unresolved, despite in-place vendor troubleshooting toolsets in the holdings company environment. This frustrated both employees and the IT resources tasked with troubleshooting and mean-time-to-remediate (MTTR) functions without single-pane visibility into how these solutions operated in home office environments. Read More
About Customer	The holdings company maintains a controlling interest in operations of a global banking institution with nearly 150 million global customers. The company’s centralized Information Technology (IT) Operations team is tasked with leading digital innovations that operationally benefit both the holdings company and their separate banking institution business operations. In this manner, these business entities benefit from optimized IT operations investments and personnel resources, including sharing certain data center operations. While taking advantage of centralized IT efficiencies where feasible to support their own technology operations, the holdings company and banking institution have separate network infrastructures, business services, and capital expenditure (CapEx) processes, all of which occasionally prompt sequential, rather than concurrent, adoption of common vendor technology platforms. Read More
Solution	The IT leadership team again relied on NETSCOUT to ensure this project’s success, taking advantage of the company’s subject matter experts to help design a solution that capitalized on their earlier service assurance technology investments. In this manner, IT leadership recommended a software-based smart visibility approach for the new data centers and use of already-deployed nGeniusONE and nGeniusPULSE analytics (previously purchased by the company’s banking institution), which aligned this project with the cost containment guidelines necessary for go-ahead approval from their Procurement team. In introducing visibility into their new data center operations environments necessary to assure service performance, IT Operations deployed NETSCOUT Certified ISNG software appliance (with support for 40GB network speeds) and software-based nGenius PFOS Packet Broker technology solutions. The ISNG appliances used integrated Adaptive Service Intelligence technology to generate smart data in real-time from the north-south network packet traffic, which was then employed by IT Operations for improved network, application, and business service delivery across the holdings company business. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Human Resources

Use Cases

Remote Asset Management

Remote Collaboration

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The holdings company and banking institution, while benefiting from centralized IT efficiencies, have separate network infrastructures, business services, and capital expenditure (CapEx) processes. This occasionally prompts sequential, rather than concurrent, adoption of common vendor technology platforms. The challenges for work-from-home (WFH) employees included access to, and reliable performance of Citrix virtual desktop infrastructure (VDI) for secure business application use, Oracle services, and VoIP and Cisco Unified Computing System (UCS) service quality. These issues remained largely unresolved, despite in-place vendor troubleshooting toolsets in the holdings company environment. This frustrated both employees and the IT resources tasked with troubleshooting and mean-time-to-remediate (MTTR) functions without single-pane visibility into how these solutions operated in home office environments.

About Customer

The holdings company maintains a controlling interest in operations of a global banking institution with nearly 150 million global customers. The company’s centralized Information Technology (IT) Operations team is tasked with leading digital innovations that operationally benefit both the holdings company and their separate banking institution business operations. In this manner, these business entities benefit from optimized IT operations investments and personnel resources, including sharing certain data center operations. While taking advantage of centralized IT efficiencies where feasible to support their own technology operations, the holdings company and banking institution have separate network infrastructures, business services, and capital expenditure (CapEx) processes, all of which occasionally prompt sequential, rather than concurrent, adoption of common vendor technology platforms.

Solution

The IT leadership team again relied on NETSCOUT to ensure this project’s success, taking advantage of the company’s subject matter experts to help design a solution that capitalized on their earlier service assurance technology investments. In this manner, IT leadership recommended a software-based smart visibility approach for the new data centers and use of already-deployed nGeniusONE and nGeniusPULSE analytics (previously purchased by the company’s banking institution), which aligned this project with the cost containment guidelines necessary for go-ahead approval from their Procurement team. In introducing visibility into their new data center operations environments necessary to assure service performance, IT Operations deployed NETSCOUT Certified ISNG software appliance (with support for 40GB network speeds) and software-based nGenius PFOS Packet Broker technology solutions. The ISNG appliances used integrated Adaptive Service Intelligence technology to generate smart data in real-time from the north-south network packet traffic, which was then employed by IT Operations for improved network, application, and business service delivery across the holdings company business.

Impact #1	Assured the success of high-profile data center operations establishment, with the north-south visibility required for single-pane-of-glass views into service performance on Day 1 of operations.
Impact #2	Enhanced business continuity for WFH users depending on available access to, and reliable performance of the VoIP, Cisco UCS, Oracle, and Citrix VDI services that were now critical to their customer service delivery success.
Impact #3	Reduced “IT fatigue” traditionally associated with the all-too-familiar “new project, more tools” scenario by taking advantage of NETSCOUT smart analytics and smart visibility resources that had already delivered results to IT Operations.

Impact #1

Assured the success of high-profile data center operations establishment, with the north-south visibility required for single-pane-of-glass views into service performance on Day 1 of operations.

Impact #2

Enhanced business continuity for WFH users depending on available access to, and reliable performance of the VoIP, Cisco UCS, Oracle, and Citrix VDI services that were now critical to their customer service delivery success.

Impact #3

Reduced “IT fatigue” traditionally associated with the all-too-familiar “new project, more tools” scenario by taking advantage of NETSCOUT smart analytics and smart visibility resources that had already delivered results to IT Operations.

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Overview

Financial Leader Improves Business Service Reliability from Data Center, UC, and Hybrid Workforce Technologies

Operational Impact