NETSCOUT Case Studies Financial Company Improves User Experience While Planning Digital Transformation

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	Financial Company Improves User Experience While Planning Digital Transformation NETSCOUT

Financial Company Improves User Experience While Planning Digital Transformation

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Real-Time Location System (RTLS) Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The financial company was undergoing digital transformations, including data center upgrades to 100GB in their infrastructure and investments in virtualization and cloud. However, the COVID-19 pandemic forced all of their employees to move to a work-from-home model. This resulted in end users experiencing availability and performance issues with critical business and communications applications like Citrix and VoIP services. Despite collaborative efforts between the application and network teams, their legacy point tools lacked comprehensive monitoring and analysis to identify the true source of many of the issues. These issues, and the extended time to resolve, presented an immediate and serious potential for devastating impact to the business. Read More
About Customer	The customer is a large financial company that specializes in consumer lending. The company has over 5000 employees in multiple operation and sales centers supporting customers across the US. The company's business is customer-facing, and it is essential that all systems are up and running constantly and consistently to provide immediate, secure, and consistent customer service to prospective and existing clients and 3rd parties via phone and online interactions. The company is also implementing digital transformation initiatives to meet customers’ ever-increasing expectations as well as addressing pressing business demands for agility, flexibility, and cost-efficiencies. Read More
Solution	The company selected the NETSCOUT® Service Assurance solution to meet all of their current and future needs. The solution includes nGeniusONE Service Assurance solution with InfiniStreamNG appliances that recognize more than 1000 voice, video, and business data applications, including mission critical applications such as Oracle and Citrix, as well as Cisco UCS VoIP. The solution also includes nGenius Packet Flow Operating System (PFOS) to ensure monitored network packets are distributed from any network segment, including the new 100GB links, to InfiniStreamNGs, as well as other tools as appropriate. Additionally, nGeniusPULSE and nPoints were configured to run scheduled, consistent testing of services, including VoIP, even when users are not active, to help identify quality issues impacting user experience. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The financial company was undergoing digital transformations, including data center upgrades to 100GB in their infrastructure and investments in virtualization and cloud. However, the COVID-19 pandemic forced all of their employees to move to a work-from-home model. This resulted in end users experiencing availability and performance issues with critical business and communications applications like Citrix and VoIP services. Despite collaborative efforts between the application and network teams, their legacy point tools lacked comprehensive monitoring and analysis to identify the true source of many of the issues. These issues, and the extended time to resolve, presented an immediate and serious potential for devastating impact to the business.

About Customer

The customer is a large financial company that specializes in consumer lending. The company has over 5000 employees in multiple operation and sales centers supporting customers across the US. The company's business is customer-facing, and it is essential that all systems are up and running constantly and consistently to provide immediate, secure, and consistent customer service to prospective and existing clients and 3rd parties via phone and online interactions. The company is also implementing digital transformation initiatives to meet customers’ ever-increasing expectations as well as addressing pressing business demands for agility, flexibility, and cost-efficiencies.

Solution

The company selected the NETSCOUT® Service Assurance solution to meet all of their current and future needs. The solution includes nGeniusONE Service Assurance solution with InfiniStreamNG appliances that recognize more than 1000 voice, video, and business data applications, including mission critical applications such as Oracle and Citrix, as well as Cisco UCS VoIP. The solution also includes nGenius Packet Flow Operating System (PFOS) to ensure monitored network packets are distributed from any network segment, including the new 100GB links, to InfiniStreamNGs, as well as other tools as appropriate. Additionally, nGeniusPULSE and nPoints were configured to run scheduled, consistent testing of services, including VoIP, even when users are not active, to help identify quality issues impacting user experience.

Impact #1	Lower Mean-Time-to Resolve (MTTR): Pinpointing source of issues with evidence that can be shared within the IT team as well as with third party WAN and infrastructure providers.
Impact #2	Improved collaboration: Internally between network operations, application, and voice teams; externally with Cisco UCS and their MPLS vendor.
Impact #3	Lower overall cost of ownership: One vendor for real-time, packet-based visibility & monitoring of voice, video, and business data applications, along with packet broker technology, and user experience analysis.

Impact #1

Lower Mean-Time-to Resolve (MTTR): Pinpointing source of issues with evidence that can be shared within the IT team as well as with third party WAN and infrastructure providers.

Impact #2

Improved collaboration: Internally between network operations, application, and voice teams; externally with Cisco UCS and their MPLS vendor.

Impact #3

Lower overall cost of ownership: One vendor for real-time, packet-based visibility & monitoring of voice, video, and business data applications, along with packet broker technology, and user experience analysis.

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Overview

Financial Company Improves User Experience While Planning Digital Transformation

Operational Impact