Case Studies Fiesta Restaurant Group Enhances Data Management and Analytics with Smartbridge and MicroStrategy

Edit This Case Study Record

	Fiesta Restaurant Group Enhances Data Management and Analytics with Smartbridge and MicroStrategy

Fiesta Restaurant Group Enhances Data Management and Analytics with Smartbridge and MicroStrategy

Technology Category	Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation Sales & Marketing Quality Assurance
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration Software Design & Engineering Services Training
Challenge	The client was experiencing significant challenges across people, process, and technology categories related to data management and analytics. Fiesta’s IT organization was small, with limited bandwidth and skills to implement solutions needed for business demand. Manual processes executed through tribal knowledge, lack of governance and standardization were impediments. Further, disparate data sources and tools were causing issues with users, developers and administrators. Read More
About Customer	Fiesta Restaurant Group, Inc. owns, operates and franchises Pollo Tropical and Taco Cabana® restaurant brands. These organizations specialize in the operation of fast casual restaurants, each offering distinct and unique flavors with broad appeal at a compelling value. These restaurant chains practice fresh-made cooking, drive-thru service and catering. With over 10,000 employees and an annual revenue exceeding $400 million, Fiesta Restaurant Group is a significant player in the food and beverage industry. The company is committed to providing high-quality food and exceptional customer service, making it a popular choice among consumers. Read More
Solution	Smartbridge wanted to ensure a program was put in place to address the various needs of the entire enterprise. This proved challenging due to the dynamic structure of Fiesta's organization. Smartbridge conducted an assessment involving stakeholders from all major functional departments, such as operations, marketing and finance. Reporting & analytical feedback by each group was a key focus in the development stages of the project. Smartbridge identified and executed a list of initiatives required to fulfill Fiesta's vision. The Smartbridge team was able to implement much of the data foundation, while standardizing and automating several key operational reporting areas. Enablement of new reporting and analytics that were not possible in the past, or required a lot of manual work were now possible. Smartbridge also enabled analysts and power users to perform self-service analytics by providing access via MicroStrategy to key data domains. Further, Smartbridge piloted a Microstrategy Mobile application that changed the way operators run the restaurants. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Analytics & Modeling - Real Time Analytics

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Sales & Marketing

Quality Assurance

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Training

Challenge

The client was experiencing significant challenges across people, process, and technology categories related to data management and analytics. Fiesta’s IT organization was small, with limited bandwidth and skills to implement solutions needed for business demand. Manual processes executed through tribal knowledge, lack of governance and standardization were impediments. Further, disparate data sources and tools were causing issues with users, developers and administrators.

About Customer

Fiesta Restaurant Group, Inc. owns, operates and franchises Pollo Tropical and Taco Cabana® restaurant brands. These organizations specialize in the operation of fast casual restaurants, each offering distinct and unique flavors with broad appeal at a compelling value. These restaurant chains practice fresh-made cooking, drive-thru service and catering. With over 10,000 employees and an annual revenue exceeding $400 million, Fiesta Restaurant Group is a significant player in the food and beverage industry. The company is committed to providing high-quality food and exceptional customer service, making it a popular choice among consumers.

Solution

Smartbridge wanted to ensure a program was put in place to address the various needs of the entire enterprise. This proved challenging due to the dynamic structure of Fiesta's organization. Smartbridge conducted an assessment involving stakeholders from all major functional departments, such as operations, marketing and finance. Reporting & analytical feedback by each group was a key focus in the development stages of the project. Smartbridge identified and executed a list of initiatives required to fulfill Fiesta's vision. The Smartbridge team was able to implement much of the data foundation, while standardizing and automating several key operational reporting areas. Enablement of new reporting and analytics that were not possible in the past, or required a lot of manual work were now possible. Smartbridge also enabled analysts and power users to perform self-service analytics by providing access via MicroStrategy to key data domains. Further, Smartbridge piloted a Microstrategy Mobile application that changed the way operators run the restaurants.

Impact #1	Smartbridge identified and executed a list of initiatives required to fulfill Fiesta's vision.
Impact #2	The Smartbridge team was able to implement much of the data foundation, while standardizing and automating several key operational reporting areas.
Impact #3	Enablement of new reporting and analytics that were not possible in the past, or required a lot of manual work were now possible.

Impact #1

Smartbridge identified and executed a list of initiatives required to fulfill Fiesta's vision.

Impact #2

The Smartbridge team was able to implement much of the data foundation, while standardizing and automating several key operational reporting areas.

Impact #3

Enablement of new reporting and analytics that were not possible in the past, or required a lot of manual work were now possible.

Benefit #1	Annual revenue exceeding $400 million.
Benefit #2	Over 10,000 employees.

Benefit #1

Annual revenue exceeding $400 million.

Benefit #2

Over 10,000 employees.

Download PDF Version

Overview

Fiesta Restaurant Group Enhances Data Management and Analytics with Smartbridge and MicroStrategy

Operational Impact

Quantitative Benefit