Radar
Case Studies
Fiesta Restaurant Group Enhances Curbside Pickup Experience with Radar
Overview
Fiesta Restaurant Group Enhances Curbside Pickup Experience with RadarRadar |
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Counterfeit Product Identification Fraud Detection | |
Operational Impact
The integration of Radar's location-based solution significantly improved the operational efficiency of Fiesta's Curbside Pick-up service. The real-time customer ETAs provided by the solution enabled restaurant teams to effectively prioritize order preparation, reducing customer wait times and ensuring food freshness. The solution also eliminated customer confusion about whether to call the restaurant, engage with the app, or park in a designated area, as an arrival event triggered a notification providing timely curbside instructions once a customer entered a restaurant’s geofence boundary. Furthermore, the new insights into average wait times and contributing factors across locations allowed the Fiesta team to further optimize their operations and continue building brand loyalty. The solution was seamlessly integrated into Fiesta's existing technology stack, adding a critical location layer that enhanced the overall customer experience. | |
Quantitative Benefit
Fiesta was able to complete development in just two months thanks to the ease of integration and support from the Radar team. | |
The solution provides real-time customer ETAs, enabling effective order prioritization. | |
The location-enabled service reduces customer wait times and improves food freshness. | |